Control Room Operator - Retail

Job Description

At Certis, our people are the drivers of our success. We create environments that empower our teams to innovate and succeed throughout their career. We are always on the lookout for talent that not only embodies but is committed to upholding our 7 values - safety, integrity, customer focus, teamwork, courage, care, and professionalism. Much like Australia itself, Certis is a unique blend of people, cultures, and expertise that make us who we are today. We inspire businesses to unlock safer, smarter, and better ways of safeguarding their assets, people, and customers. Certis integrated security solutions are backed by advanced technology and operated by our highly skilled staff across corporate, aviation, front-line services, and concierge support, ensuring our business is sustainable and future-proof. Job Description: Are you ready to step into a role where every day brings a new adventure? Certis Security is on the hunt for vibrant individuals to join our team as Control Room Operators, dedicated to ensuring safety and serenity at a major retail hotspot in Geelong, Victoria. We are seeking dedicated and vigilant full-time Control Room Operators to join our dynamic team. As CRO, you will play a pivotal role in maintaining operational security, providing real-time support to on-ground teams, and ensuring the safety of client assets through advanced monitoring systems. This position offers stable, full-time employment with opportunities for growth based on performance. Key Responsibilities: Monitor and manage live security feeds, ensuring rapid detection and response to incidents. Communicate efficiently with on-ground security personnel to coordinate effective incident responses. Maintain detailed and accurate records of incidents, system malfunctions, and escalations. Perform regular system health checks and troubleshoot technical issues. Respond to alarm activations, providing immediate assessment and escalation where necessary. Deliver top-tier service, always acting with professionalism and integrity. Skills and Experience Required: A current Security Licence with CRO endorsement. Valid First Aid Certificate. Previous experience in a control room environment. Full working rights in Australia. Exceptional communication skills—both verbal and written. Strong problem-solving skills and the ability to make critical decisions under pressure. Tech-savvy with the ability to navigate various computer and monitoring systems. Availability to work a daytime roster including weekends and public holidays. Benefits & Culture: Friendly and inclusive environment Growth and development are supported and promoted A discount program where employees, and their family members, can save at over 400 retailers Australia wide A well-being program that provides advice about mental, physical, and financial well-being An Employee Assistance Program (EAP) that is available to employees and their families Cultural diversity is valued and supported Emphasis on learning and development, where a state-of-the-art LMS is available to all employees Diversity Statement: Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal, and Torres Strait Islander peoples to apply for this role. Ready to embark on this exciting journey with us? Join the Certis Security family today and be a part of something truly special! #J-18808-Ljbffr