Coordinator, Assessment Adjustments

Job Description

Overview: Coordinator, Assessment Adjustments 2 x Full-time , Fixed Term position until February 2026 Salary Level HEW 7 + 17% Superannuation Based at the Melbourne CBD campus, and hybrid ways of working About the role As the Coordinator, Assessment Adjustments, you will support the team in processing and responding to special consideration and remission of debt in special circumstances applications. You will be responsible for assessing and case managing complex applications and student cases and responding to complex queries. Minimum Requirements: Significant demonstrated problem-solving skills and ability to manage complex processes. Excellent written and verbal communication skills including editing and presentation skills. Demonstrated experience with the Microsoft Office suite of programs and database management. Strong interpersonal skills including the demonstrated ability to contribute effectively as a member of an administrative team. Demonstrated strong attention to detail and ability to interpret and apply policies and use professional judgement in decision making. Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check. About the Portfolio The Education Portfolio is led by the Deputy Vice-Chancellor Education and Vice-President who is responsible for planning and implementation of the University’s strategies related to RMIT’s academic programs and the student experience. The Portfolio is responsible for services to support the quality of RMIT programs, including the professional development of academic staff, continuous improvement of the student experience, learning and teaching outcomes and the management of learning and research information sources. The Education Portfolio plays a key role in empowering students to access education, participate actively in the life of the University and achieve successful and fulfilling lives beyond graduation. The provision of a stimulating and satisfying experience for students is a priority for the University. The Academic Registrar's Group (ARG) is responsible for a range of activities underpinning the student lifecycle from enrolment through to graduation. The ARG operating environment is highly complex in view of more than 82,000 student enrolments across the University in both vocational and higher education programs at campuses in Melbourne, Europe and Vietnam, as well as at several offshore locations in conjunction with educational and industry partners. RMIT has one of the highest numbers of international student enrolments within Australian universities; consequently, compliance requirements are significant with State and Federal legislation imposing numerous and frequently revised regulatory obligations. The ARG has a staff establishment of around 140 EFT in Australia and Vietnam, and an operating budget in excess of $20 million. Core University services provided by the Academic Registrar's Group include: Integrity: academic policy, student conduct, student complaints, university appeals, assessment support including special consideration, results and academic progress; Academic Governance and Systems: government reporting, systems operations, academic and admissions governance; invigilated assessment (accreditation compliance); Enrolment and Student Records: student financials, enrolment services, student records, enrolment compliance, and global enrolment services; Completions and Graduations: program completions and graduation ceremonies. To Apply Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘ Apply ’ link at the top of this page. For further information about this position, please see the Position Description hyperlinked below or contact Brooke Harwood (Manager, Assessment Adjustments & Uni Appeals) via email . Applications Close: 12 Feb 2025 11.59 pm RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms) . To discuss adjustment requirements, please contact Dani, via or visit our Careers page for more contact information - . We are a Circle Back Initiative Employer – we commit to respond to every applicant. #J-18808-Ljbffr