Coordinator - Resident Engagement

Job Description

Why join Launch Housing Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change. Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling. Don’t just walk past homelessness. Join the solution. Our permanent and fixed-term employee benefits include: Contributing to useful and rewarding work and giving something back to the community Wellbeing days, ceremonial leave, carers leave and study leave Flexible working arrangements Purchased leave 17.5% leave loading 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer Training and career growth opportunities across Launch Housing A portion of your income can be tax-free by salary packaging your personal expenses Additional tax-free salary packaging on dining and accommodation expenses Positive, supportive and progressive work environment About the opportunity: Viv’s Place is a new, 60 apartment building in Dandenong providing long term affordable housing for women and children and is an integrated housing and support program delivered in collaboration with Uniting Vic/Tas and is the first Families Supportive Housing project of its kind in Australia. The supportive housing model is centered on strengthening individuals and communities by developing sustainable and affordable housing and brings people together in a managed building including a trauma informed design. Coordinators ensure that their teams are well informed about Launch happenings, especially where it relates directly to their team’s work. Their messaging is consistent with Launch Housing’s values and supports initiatives developed by all areas of the business. Coordinators support their staff by role modelling the Launch Housing Values, being approachable, and ensuring that every team member has a development plan and attends all relevant training for their role. They support staff performance through regular supervision and feedback, and use mistakes as opportunities to learn and grow where appropriate. They set clear and fair performance expectations for their team, including setting appropriate boundaries around client work to keep their staff safe. They know what resources are available to them and how to make the best use of them. When leading their teams through change they communicate the vision for the change with their teams in a positive manner, listening to staff concerns and addressing them where possible. They encourage their staff to be innovative and support practice improvements through a continuous quality improvement lens. This is a permanent full-time opportunity, based in Dandenong. What you'll be doing: Providing direction to the team to ensure the delivery of consistent, effective and high-quality services. Providing high quality leadership and program coordination to their team. Providing supervision and supporting the performance development of staff in accordance with relevant Launch Housing policies and procedures. Ensuring a consistent and best-practice approach of services. Contributing to the delivery of innovative solutions to improve housing and wellbeing outcomes for clients. Advocating on behalf of clients with other agencies to ensure access and delivery of effective services. Supporting and responding to critical incidents on clients and staff. Under the direction of management, monitor and approve program budget expenditure, maintain relevant records accordingly and ensure compliance with relevant guidelines. Assisting in the identification of ongoing and emerging issues in homelessness and housing and contribute to an environment of continuous quality improvement and innovation. Ensuring the program or service complies with funding and service agreements, professional standards and relevant legislation, policies and guidelines. Support a culture and program of continuous improvement by encouraging feedback from stakeholders, staff and clients to inform program and service improvements. What we're looking for (key selection criteria): Exceptional interpersonal and communication skills, both verbal and written. Experience in the homelessness sector. Experience in Social Work/Front of House/Reception duties. Well-developed organisational and time management skills. Demonstrated ability of effective IT skills and demonstrated capacity to use client management systems. Demonstrated ability to work with women and children with complex needs. Demonstrated capacity to complete designated work tasks and utilise time effectively. Positive relationships and communicate with people of diverse backgrounds and abilities. Excellent problem solving skills. Demonstrated experience in client facing human services, social work or other relevant discipline with a preference for an understanding of housing and homelessness policy, context and systems. Experience supporting staff who work with people with complex needs. Demonstrated leadership skills and previous experience managing staff. High degree of initiative and analytical skills, including well developed organisational skills. Demonstrated commitment to the values of Launch Housing and our mission to end homelessness. $55.46 - $57.91 an hour + Superannuation + One week additional wellbeing leave + NFP Salary Packaging Benefits (Tax Savings) Applications close 31 January 2025, if you have any questions about this opportunity, please contact Sam Olowe on How to apply To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV. For a copy of the position description please contact us at Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us! Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview. If you require reasonable adjustments at any stage of the recruitment process, please let us know at Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check. Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia. Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. #J-18808-Ljbffr