Customer Engagement Coordinator

Job Description

About the Position Our Customer Engagement team is a critical link between our organisation and our customers. As a Customer Engagement Coordinator, you will deliver an exceptional experience throughout our customers’ journey by connecting them with the relevant services and teams to support their best life. Join a values-driven and passionate team committed to achieving positive outcomes for our customers. This role is Permanent Part Time (0.8FTE), based in our Coolbinia office and some work from home. Responsibilities: Managing referrals, intake and onboarding and providing customers and families with the relevant information regarding all services with Ability WA. Communicate effectively with customers and families to understand their personal needs and effectively identify their goals and need for support using a person-centred approach. Build strategic relationships with internal and external stakeholders including National Disability Insurance Agency (NDIA), Local Area Coordinators, Service Providers, Hospitals, Schools and other referral pathways. Utilise high-level customer service skills to acquire new customers, deliver positive outcomes and retain existing customers. Demonstrate a strong attention to detail when establishing and managing financial and service contracts with customers and ensure a high level of data integrity. Be committed to working collectively towards Ability WA purpose and strategic initiatives. About You: Experience in the disability, aged care, or health sector with a solid understanding of the NDIS, or customer service experience with a strong understanding of customer value. Exceptional communication and rapport-building skills. Ability to thrive in a fast-paced environment with adaptability to change. Excellent planning and organisational skills with a proactive approach to problem solving. Proficient in Microsoft Office applications and Client Management Systems. Possess or willing to obtain a current: National Police Clearance (within 6 months old), NDIS Workers Screening Check, Proof of COVID Vaccination and Drivers’ Licence. Benefits: Flexible working arrangements with options to work between home and Ability WA hubs in Coolbinia, Murdoch and Wanneroo. Increase your take-home pay with non-profit salary packaging benefits up to $18,550. Enjoy 3 wellness days pro rata to support your wellbeing. Leave loading, paid parental leave, return from parental leave bonuses and an employee assistance program. Be part of a genuinely supportive team culture. To Apply: If you like what we’re about and think you’ll be a good fit, we’d love to meet you! Click apply to submit your application including a resume and cover letter outlining your suitability for this position. Questions? Feel free to contact: Ada Zimmermann, Customer Experience Manager on 1300 106 106 . Applications closing date: 12th February 2025 Who is Ability WA? We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. Today, we are recognised as one of WA’s leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff. ‘We reserve the right to extend or withdraw this advertisement prior to the closing date’ Ability WA is committed to empowering all people to realise their abilities and thrive in their communities. We embrace the unique strengths of every person within our organisation and welcome people of all backgrounds, abilities, gender identities, ethnicities and cultures as we continue to grow our diverse workforce. #J-18808-Ljbffr