Customer Advocacy and Engagement Officer

Job Description

Customer Advocacy and Engagement Officer A wholly owned commercial business of Logan City Council, Logan Water is dedicated to providing high quality water and wastewater services to the Logan community. We are committed to understanding and meeting the needs of our customers, ensuring a reliable and sustainable water supply and wastewater service. To support our continued drive to deliver outstanding services, we are seeking a proactive and customer-focused individual to join our team as a Customer Advocacy and Engagement Officer. In this role, you will be the voice of our customers, ensuring their needs are understood and addressed. You will play a crucial part in maintaining and enhancing our customer relationships and the service we offer the community. Key Responsibilities include: Deliver presentations and talks alongside our engagement specialists to educate the local community on water and wastewater topics. Ensure that the information customers need is easily available on our website. Deliver notices to customers affected by planned works. Proactively speak to Logan Water’s identified key customers to understand their water needs and compile our database. Handle customer calls on our Faults and Emergency phone line, triage their concerns using multiple systems, and raise work orders for field crews. Review smart water meter data to assist customers with opportunities to improve their water management practices. The successful applicant will: Enjoy working on a variety of activities and be good with task prioritisation. Demonstrate experience working autonomously on small projects. Possess strong IT skills across multiple platforms. Be able to flex and change with work demands. Be confident talking to the community, making decisions, and offering advice. For more information, please see the attached Position Description. The work hours for this position are 8:00am – 5:00pm on a 9-day fortnight, 20 days annual leave, plus up to 4 additional days Christmas leave. Why choose Logan City Council? We have a friendly, customer centric culture, supporting diverse and collaborative working relationships across the organisation, with a connection to purpose and community. In addition to being centrally located, Logan City Council has great benefits to help support your professional and personal growth including: Salary from:Level 4 starts at $80,259 + superannuation. Work-Life Balance - Full-time hours worked over a 9-day (72.5hr) fortnight, equating to an extra 22 days off each year! Health & Wellness - Access to our Logan Leisure Centres discounted membership and Fitness Passport Program for a healthier lifestyle. Salary Packaging – Why not look into the right vehicle lease for your needs? Professional Growth – Take advantage of ongoing learning and development opportunities. Supportive Environment – Benefit from our Employee Assistance Program for your wellbeing. Convenience – Free street parking close to the office. Engage – Enjoy the benefits of our active social club and engage with colleagues. To apply, please press the ‘Apply’ button and follow the prompts by the closing date of Wednesday 19 March 2025. Applicants are requested to directly address their suitability in a cover letter. Applications without a cover letter or not submitted in a format other than PDF will not be considered. #J-18808-Ljbffr