Customer Advocacy and Engagement Officer
Customer Advocacy and Engagement Officer A wholly owned commercial business of Logan City Council, Logan Water is dedicated... more info
Customer Engagement Officer
Salary:
30.00 - 60.00
Posted:
13-03-2025
Category:
Customer Service
Sydney,
Job Description
Customer Engagement Officer Office-Based Role - Sydney Olympic Park 3 month Contract About the Role: Join a dynamic government agency as a Customer Engagement Officer, providing exceptional frontline service to stakeholders, community members, and visitors. This role is perfect for someone with strong communication skills, a customer-focused mindset, and experience in case management using CRM systems like Salesforce. Key Responsibilities: Deliver high-quality customer service across multiple channels, including phone, email, web forms, and in-person interactions. Manage customer enquiries, complaints, and feedback, ensuring timely resolution or escalation where necessary. Coordinate proactive community communications to promote projects and manage customer expectations. Maintain records of customer interactions and generate reports for leadership and key stakeholders. Ensure compliance with privacy regulations and legislative obligations when handling sensitive information. Challenges: Providing excellent customer service in a fast-paced, high-profile environment. Engaging with a diverse community, including residents, businesses, visitors, and students. Managing challenging customer interactions while maintaining professionalism and a solutions-focused approach. Essential Skills & Experience: Experience using Salesforce (or equivalent CRM) for case management and record-keeping. Strong written and verbal communication skills. A commitment to delivering outstanding customer service. This is a fantastic opportunity to contribute and help to enhance community engagement and customer experience. #J-18808-Ljbffr
Job Details
Salary: 30.00 - 60.00
Posted: 13-03-2025
Category: Customer Service
Sydney,
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