Customer Experience Associate - Mississauga - Bilingual (English and Spanish)
Customer Experience Associate - Mississauga - Bilingual (English and Spanish) Customer Experience Associate - Mississauga... more info
Customer Care –Process Associate – English – Hybrid Krakow!
Salary:
60.00 - 80.00
Posted:
28-01-2025
Category:
Customer Service
Banana Shire,
Job Description
Job Description - Customer Care –Process Associate – English – Hybrid Krakow! (HEA012586) Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Responsibilities: Response to customer inquiries via e-mail, telephone, fax or system Order processing in relevant customer service systems which includes orders entry Service administration Complaint handling Billing inquiries which include price quotations, price checks and item quantity General administration which includes customer files and sales contracts maintenance Assist with adherence to ISO standards and requirements; prepare various reports as requested including sales orders and backlog data, late shipments, open and closed RMA’s, bookings, etc. Actively participate in the on-going assessment of customer support processes and incorporate approved improvements Provides ad-hoc support to internal and external stakeholders Minimum qualifications: University degree Proficiency in English Relevant experience SAP Order management experience is a plus Good knowledge of MS Office tools, use of email, familiarity with any order management software, internet & intranet usage Ethical, trustworthy, communicative, action-oriented, problem solver, result-driven, fast learner, detail-oriented, flexible, accurate, able to handle stress and changes Skilled in time management, learning on the job, self-development, technical and functional Preferred qualifications: Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types Able to write high-quality content to accommodate a variety of purposes and readers Ability to enhance group effectiveness Ability to handle pressure and also drive positive change What can we offer? Attractive salary Stable job offers - employment contract Work in a multicultural and diverse environment with employees from over 30 countries Genpact supports professional training and great career development opportunities Free access to our award-winning learning platform Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy As an Equal Opportunity Employer, we encourage you to apply to this opening position with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process. Kindly please see our Privacy Notice for Employment Candidates: Privacy Notice Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 28-01-2025
Category: Customer Service
Banana Shire,
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