Customer Care –Process Associate – English – Hybrid Krakow!
Job Description - Customer Care –Process Associate – English – Hybrid Krakow! (HEA012586) Genpact (NYSE: G) is a global... more info
Customer Experience Associate - Mississauga - Bilingual (English and Spanish)
Salary:
80.00 - 100.00
Posted:
30-01-2025
Category:
Customer Service
City of Greater Bendigo,
Job Description
Customer Experience Associate - Mississauga - Bilingual (English and Spanish) Customer Experience Associate - Mississauga - Bilingual (English and Spanish) Work Location: Mississauga, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $22.50 - $28.33 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Job Description: Department Overview: At TD Canada Trust, we strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. In this role, you will: Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters. Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development. Assist the team by respecting coworkers and staying dedicated. Deliver quality customer experiences and recommend operational improvements where opportunity exists. Job Requirements: High School diploma and/or 1+ years of relevant experience. Strong administration, organizational, planning and time management skills to work in a fast-paced environment. Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet. A dynamic communicator with established customer experience skills who can connect with different people in a calm, courteous, and effective manner. Our Commitment to Diversity, Equity, and Inclusion: At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work. #J-18808-Ljbffr
Job Details
Salary: 80.00 - 100.00
Posted: 30-01-2025
Category: Customer Service
City of Greater Bendigo,
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