Customer Care –Process Associate – English – Hybrid Krakow!
Job Description - Customer Care –Process Associate – English – Hybrid Krakow! (HEA012586) Genpact (NYSE: G) is a global... more info
Customer Care - Process Associate – Italian – Hybrid Krakow
Salary:
60.00 - 80.00
Posted:
02-02-2025
Category:
Customer Service
Banana Shire,
Job Description
Job Description - Customer Care - Process Associate – Italian – Hybrid Krakow (HEA012589) Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Inviting applications for the role of Customer Care - Process Associate – Italian – Hybrid Krakow. Responsibilities: Responsible for the operational tasks of Logistic Claims processes. Solving claims tickets accurately and efficiently to achieve the fixed service level target. Deliver different order to cash processes KPIs. Cooperate with local Customer Service organizations, warehousing, distribution, and transportation. Ensure Logistic Claims processes are done in compliance with related financial controls. Implement improvements to current processes. Involvement in projects related to Logistic Claims area. Ensure efficient customer service processes. Qualifications Minimum qualifications: High School Degree / logistics can be an advantage. Advanced level of Italian. Conversational level of English. Customer Focus and Experience in Claims Management will be an asset. Bias for action. Team Alignment. Preferred qualifications: Accountability and responsibility. Growth Mindset. Good communication skills. Problem solving and decision-making ability. Ability to work with various IT applications (SAP, PEGA, ARCollect, reporting tools, etc.). Customer service orientation. Ability to work effectively under pressure. Knowledge of MS Office. What can we offer? Attractive salary. Stable job offers - employment contract. Work in a multicultural and diverse environment. Genpact supports professional trainings and great career development opportunities. Free access to our award-winning learning platform. Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy. As an Equal Opportunity Employer, we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 02-02-2025
Category: Customer Service
Banana Shire,
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