Casual Customer Care Coordinator Customer Care ยท Greenlane
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Customer Care Specalist
Salary:
60.00 - 80.00
Posted:
16-02-2025
Category:
Customer Service
Melbourne,
Job Description
Our client is seeking a dedicated Customer Care Specialist to join their dynamic team in Melbourne. This role offers the opportunity to be the first point of contact for customers, providing exceptional support and service across various touchpoints. The successful candidate will have a genuine passion for delivering outstanding customer service, with the ability to handle multiple tasks and prioritise effectively in a fast-paced environment. What you'll do: Respond to inbound customer inquiries via phone, email, and online platforms, providing prompt and efficient service. Investigate and resolve customer concerns including billing disputes, payment issues, service interruptions, and usage inquiries. Assist customers with account setup, updates, service transfers, payment arrangements, and disconnections/reconnections. Explain billing details, process payments, and handle inquiries related to bills and pricing. What you bring: As a Customer Care Specialist, you bring a wealth of skills and experience to the role. Your excellent interpersonal skills will enable you to communicate effectively with customers, ensuring their needs are met and issues resolved promptly. What sets this company apart: Our client is a growth-focused company that values teamwork and clear communication. They offer a dynamic and fast-paced work environment where employees are encouraged to collaborate towards shared goals. The company is committed to providing exceptional customer service and seeks individuals who share this passion. They believe in continuous improvement and value feedback from their team members to enhance their services and processes. What's next: Ready for an exciting career move? Apply now! Aboriginal and Torres Strait Islander Peoples are encouraged to apply. About the job: Contract Type: TEMPORARYFocus: Call CentreIndustry: Call Centre and Customer ServiceWorkplace Type: HybridExperience Level: Entry LevelLocation: Inner Suburbs MelbourneSalary: + SuperannuationJob Reference: 2037300/001Date posted: 10 February 2025Consultant: Kandice Kerr Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 16-02-2025
Category: Customer Service
Melbourne,
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