Customer Delivery Lead

Job Description

Excited to grow in your career? Do you have a strong passion for project management and revel in driving critical customer-impacting initiatives while championing rigorous project management practices? Do you thrive in establishing rapport with customers, and can you effectively simplify complex technical product offerings into understandable terms for clients? Do you excel in using technological innovations to enhance business processes and customer onboarding? Reporting to the Head of Program Management, the Customer Delivery Lead role is a key element in driving the success of our Sales program and overall customer experience during onboarding activities, as well as enabling organic growth from existing customers. You will combine your experience in customer management with product knowledge and expertise of the target market to build solutions that are tailored to the requirements of our customers. What we offer Competitive salary and attractive benefits Hybrid working Fantastic work-life balance Melbourne CBD location The Job Project manage key customer onboarding and change projects, bringing project management rigor to each task including governance documents, stakeholder mapping, project planning, risk identification and mitigation, and project reporting. Coordinate cross-functional teams to enhance business processes and optimize customer integration using existing IT solutions and our suite of products and services. Manage pre-sales and organic growth opportunities in consultation with the Program Office, Sales teams, and existing strategic customers. Be responsible for regular account updates to key stakeholders, fast-tracking implementations to ensure opportunities are delivered in the shortest available timeframe, delivering maximum available revenue. Deliver in-depth product demonstrations and presentations showing the benefits of our product to all levels, including line of business managers and executives. Build accounts against customer requirements adhering to set protocols with excellent attention to detail. Ensure customer requirements are effectively translated to system requirements and kept within regulatory guidelines. Host customer solution/best practice workshops supporting Relationship Managers to identify new revenue opportunities, optimizing the solution delivered. Embed solutions into customers' operational and financial workflows ensuring the relevant customer teams are supported through implementation and go-live. Assist with educating customers, operational, and finance teams on post-go-live reconciliation and general needs. Maintain a strong relationship with the customer over multiple levels of the business and strive to deliver an excellent standard of service. Competencies & Attributes Understand a seemingly complicated product offering and articulate it simply to strategic customers. Possess pre and post-sales experience supporting the sales cycle for strategic customers resulting in successful delivery of goals. Display a thorough understanding of, and ability to confidently articulate Integrated IT solutions to senior and middle-level management. Demonstrate an ability to listen and understand information and to interpret stakeholder and customer needs. Be a collaborator, and work with all internal stakeholders to deliver the best outcome for your customer. Combine problem-solving skills with the ability to analyze complex situations and make sound decisions, including the ability to think creatively about how existing products and services can be used to meet client requirements, taking into account system constraints or limitations. Have a proven record of accelerating the buying process using effective presentation and interpersonal skills. Be agile, with the ability to embrace change and display a creative and flexible approach to meet changing circumstances. Strong interpersonal skills are a must along with a proven track record in delivering client solutions. The Person Bachelor's degree or similar & suitable project management accreditation Payments/finance industry experience (cards, banking, services, etc.) Proven sales solutions, implementation/delivery experience Proven project management skills across waterfall and agile methodologies Proven business analysis skills Strong stakeholder management skills #J-18808-Ljbffr