Customer Delivery Manager [ Melbourne]

Job Description

Want to elevate your career to a Higher Altitude? Come join our outstanding team at Melbourne Airport, as a part of Australia's largest and most awarded catering company. At dnata catering & retail the sky's truly the limit! We are seeking an experienced Customer Delivery Manager with excellent leadership skills to oversee a large processed driven workforce area. You will have the opportunity to work with a company built on strong values and true commitment in providing our customers with a service that is second to none. You will lead from the front in managing a team of forward-thinking professionals and work closely with the Transportation Manager, and team of Customer Service Managers to achieve best customer outcomes each and every day. So what does the day in the life of a Customer Delivery Manager look like? Reporting to the Transportation Manager, the Customer Delivery Manager is responsible for leading and managing all aspects of the dnata catering customer delivery strategy. You will be a highly visible leader, spearheading multiple teams of operational staff in an industrial environment. This role has a heavy airside focus at the point of "Customer Delivery". Ensure all operations and processes are aligned with achieving the best customer outcome. Continuous business improvement & transformation, look for opportunities to improve processes, systems and procedures. In a nutshell, your main responsibilities are: To be Leader of the Customer Service processes to ensure the highest level of professionalism at the point of aircraft handover. Coordinate day to day activities associated with labour activities and aircraft movements, to achieve accurate operational KPI's. Driving collaboration through systems and processes with internal and external customers to avert delays and ensuring service level agreements are met. Airside Leadership, evolving the truck drivers handover sheet process into a well-coordinated customer focused process. Support the Departmental Coordinators, Leading Hands and Resource Coordinators in managing daily operational variances and act as decision maker in window. Manage team performance and provide effective development and coaching to ensure optimum levels of team and individual performance. Ensure staff compliance with relevant regulatory compliance such as Airside Driving Regulations, Food Safety, AQIS Customs regulations etc. Maintain the company’s policy in relation to HACCP, QSAI and WHS in accordance with Federal and State Government Regulations. What do you need to do to be successful in securing this role? Proven leadership experience in transport, logistics, or operational environments with a heavy focus on building Client Relationships and customer outcomes. Experience with customer service, inventory control, and management systems. Display business and industry acumen understanding. Previous success achieving KPI targets and adherence to safety, health, and environmental requirements. Ability to build constructive and effective working relationships in formal and informal networks with internal and external stakeholders. Understanding the importance of playing a key role in change management. A positive attitude with an approachable style, high levels of integrity and authenticity. Ability to energise and align team members to a shared vision, inspiring a climate of high performance. Extremely strong communication skills, both written and verbal. Demonstrated ability to make decisions and act on initiative. Proven adaptability to changing environments. Holder of HR/MR Truck Licence preferred. What’s in it for you? Be part of a close-knit & dedicated team that is committed to safety. Competitive salary. 5 weeks Annual Leave. Free staff parking available, daily staff meals, and uniforms. Career development and progression, with national relocation opportunities. Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes. Your prospective employer: Part of the Emirates Group, we are Australia’s largest inflight catering and retail partner, food manufacturing and retail, travel retail technology, and airport lounge management. Chosen by many of the world’s top airlines, we operate 16 catering facilities across 10 cities, employ over 4,500 people, produce over 64 million meals, and service over 250 thousand flights each year. Want to know more about dnata catering and our global businesses? Visit our Australian careers website: and watch a short video here: Does this role sound perfect for you? If so, we want to hear from you! Click the link below and upload your resume to start on the journey of joining the dnata catering & retail family as our next Customer Delivery Manager. #J-18808-Ljbffr