Customer Experience Officer (Admin)

Job Description

Details - Customer Experience Officer (Admin) Job No.: 568402 Work type: Continuing Full time Continuing Bundoora Campus Work with inspiring people who are driven to make a difference! About the position La Trobe Sport is a university department with the strategic goal of developing La Trobe University into the University of choice for Sport in Australia. Duties for this position may include but are not limited to: Work with the Business Development Manager to implement business improvements, including processes, policies and procedures, for the operation of sport infrastructure and services including facility bookings, financial tasks, member services, front of house support and staffing. Work with the Business Development Manager to promote and drive engagement in sport and recreation activities on campus, and specifically to drive utilisation of sport infrastructure. Deliver a variety of service support mechanisms (e.g. casual staff training, facility programming, system modifications) to maximise service quality, efficiency and continuity. Supervise the day-to-day operation of sporting infrastructure, including setting priorities, meeting service standards and assisting with the monitoring or review of systems. Conduct analysis presents results and put forward recommendations through the provision of briefings, end of month financial reports, presentations or written reports, to facilitate the interpretation of specific issues/problems to support decision making. Contribute to larger La Trobe Sport initiatives as part of a project team, to support the achievement of project objectives. Maintain positive relationships with key sport facility user groups and to increase occupancy. Skills and Experience To be considered for this position, you will have: Relevant undergraduate qualifications in sport management or related fields; or an equivalent combination of relevant experience and education/training. Demonstrated knowledge and understanding of the work practices, processes and procedures relevant to the role, particularly front of house coordination, relevant POS knowledge and financial process. Demonstrated facility/program sales experience, facility booking and member services within the sport and/or tertiary industry. Excellent interpersonal and communication skills and a proven track record in maintaining stakeholder relationships, particularly within the local council or education sector. Well-developed organisational and time management skills, including managing multiple demands, meeting tight deadlines, and the ability to work independently with minimal supervision. How to apply Closing date: By 11:55pm, Sunday 2 nd February 2025 Position Enquiries: Nick Lambert, Senior Manager Sport Infrastructure & Operations Recruitment Enquiries: Lisa White, Talent Acquisition Consultant Only candidates with Full Working Rights in Australia may apply for this position. Please submit an online application ONLY and include the following documents: A Cover letter outlining your suitability for the role, based on the Position Description, An up to date resume and A separate document addressing each of the 5 bullet points listed under ‘Skills and Experience” required for the position’, in this advertisement. Aboriginal and Torres Strait Islander Applicants We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. La Trobe University is committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. Flexibility in interview format will be offered to shortlisted candidates. All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement . Advertised: 19/1/2025 Closing Date: 02/2/2025 #J-18808-Ljbffr