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GELSwim Customer Experience Officer

Salary: 60.00 -  80.00
Posted: 27-01-2025
Category: General HR
City of Glen Eira, 
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Job Description

Are you full of energy, enthusiasm, and prepared to embark on the next step? Do you have a passion for assisting others and customer service? About the Role As a GELSwim Customer Experience Officer, your responsibilities will include conducting class assessments, promoting swim school memberships, facilitating new enrolments, addressing customer inquiries, resolving any issues that may arise, and conducting swim lessons when necessary. Successful candidates will have: Experience in the delivery of high quality customer service. Experience in working with children in a learning environment. Well developed communication skills, with the confidence and ability to convey instructions to staff and information to patrons. Sound negotiation skills and the ability to diplomatically handle conflict both from staff and customers. Current Austswim Certificate of Swimming and Water Safety OR Swim Australia Teacher (SAT) OR LSV Swimming and Water Safety. First Aid certificate with up to date CPR (or willing to obtain prior to employment). Important Information Progressed candidates must undergo pre-employment screening as a standard procedure which will include: Employee Working with Children Check. New National Police Record Check. Pre-employment medical assessment. Evidence of right to work in Australia. Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits. Position Description GELSwim Customer Experience Officers - Position Description.pdf How to apply Please attach your resume along with a short statement (no more than 500 words) that tells us about yourself, your skills and what you think you can bring to the role. Closing date: Wednesday 29th January 2025 @ 8.30am For further enquiries please call Kelly Henderson, Swim School Team Leader on (03) 9575 7153 or at Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to: Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees; Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds including: people with disability, Aboriginal and Torres Strait Islander people and LGBTIQ+ and gender diverse people; Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations. If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Community Officer on T: 03 9524 3333 or E: We value the knowledge, skills and talents that all people can share with our workforce and community. #J-18808-Ljbffr

Job Details

Salary: 60.00 -  80.00
Posted: 27-01-2025
Category: General HR
City of Glen Eira, 

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