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Customer Experience Officer (Part time and Casual Positions available)

Salary: 60.00 -  80.00
Posted: 01-02-2025
Category: General HR
City of Glen Eira, 
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Job Description

Enhance your customer service skills within a supportive and friendly team Part time and Casual opportunities available. About the role As a Customer Experience Officer, you are the first point of contact for anyone entering the centre. It is your responsibility to welcome everyone with a smile and a great attitude! This role is responsible for face to face interactions with customers, answering phone and online enquiries, responding to and resolving customer queries and providing impeccable customer service from the frontline. Why should you apply? Learn and develop invaluable and highly transferable skills - prioritisation, critical thinking, dispute resolution, teamwork and much more Opportunities to progress within the Customer Service team and the wider organisation A highly diverse role that will keep you challenged and engaged Opportunities for training and professional development internally About you We are seeking enthusiastic and motivated individuals with a positive 'can-do' attitude and a strong passion for helping people. To be successful in this role, you will have: Demonstrated experience in a customer service environment, including the capacity to work effectively in a team Strong communication skills Sound negotiation skills and the ability to diplomatically handle conflict both from staff and customers Experience with Point of Sale Systems and ability to learn new software packages Experience in Retail sales is desirable First Aid certificate with up to date CPR (or be willing to obtain) Weekend availability is a must Important Information This position is subject to satisfactory Police Check, Employee Working with Children Check and Pre-employment medical prior to commencement. Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits. How to apply Please attach your resume along with a cover letter that tells us a bit about yourself, your skills and what you think you can bring to the role. For further information please contact Bayden Hill on (03) 9575 7154 or Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Community Officer on T: 03 9524 3333 or E: #J-18808-Ljbffr

Job Details

Salary: 60.00 -  80.00
Posted: 01-02-2025
Category: General HR
City of Glen Eira, 

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