Customer Experience Team Member

Job Description

At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.About The Position Are you passionate about delivering exceptional customer service and making every interaction a positive one?As a Customer Experience Team Member , you’ll play a key role in ensuring our customers have a seamless experience from start to finish , resolving issues, providing support, and turning satisfied customers into loyal advocates. Make Every Interaction Count – Follow up with customers via surveys, calls, and emails to measure and enhance their experience. Resolve & Support – Address customer concerns quickly and effectively, ensuring satisfaction at every touchpoint. Refine & Improve – Identify areas for internal process improvement to enhance the customer journey. Turn Customers into Advocates – Ensure positive experiences that drive loyalty and glowing reviews. Stay on Top of Everything – Respond to feedback, product reviews, and service reviews, reporting insights to management. Liaise with Suppliers & Logistics – Work closely with third parties to resolve any product or service-related issues. Keep Customer Records Spot-On – Maintain accurate service records and respond to NPS feedback. Qualifications: Must have permanent, unrestricted rights to work in Australia. You genuinely care about delivering an outstanding experience. You stay calm and composed when handling challenging situations. You think fast and find the best solutions for customers. Excellent written and verbal skills to engage with customers and team members. Ability to prioritise tasks and manage multiple queries effectively. Confident in using customer service systems, G-Suite, and digital tools. Why Join Us? We’re all about promoting from within, and we’re a growing company. Where you start isn’t where you’ll finish! Our in-house Training Academy offers nationally accredited qualifications (Cert III & Cert IV) so you can upskill and stay sharp. From retail discounts and travel deals to wellness packages and entertainment offers – we’ve got something for everyone! Access to our employee assistance program (EAP) to ensure you’re supported in both your personal and professional life. We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of culturally diverse backgrounds, people who identify as LGBTQIA+, people of Aboriginal and Torres Strait islander origin, and people with disabilities. Seniority level Entry level Employment type Full-time Job function Other Industries Retail #J-18808-Ljbffr