Customer Program Specialist

Job Description

Based at Mitsubishi Motors Australia Head Office, located at Adelaide Airport Full time, permanent role Lease brand new vehicles at an incredible rate and access our new employee rewards platform Mitsubishi Motors Australia (MMAL) is part of the global Mitsubishi Motors Corporation. We are a changing organisation with a passionate and driven team contributing to our growing market share and reputation for quality. With over 100 years of innovation this serves as a firm foundation and with our reputation for dependable quality, we look to the future with confidence. We know our continued success depends on fostering an ambitious and driven team who share our values and our commitment to positive change. If you are seeking to drive your ambition and shift gear into the fast lane, we want to hear from you! About the Role Reporting to the Senior Customer Experience Manager, you will be responsible for the day-to-day tasks, coordination and the operational management of both the Diamond Advantage extended warranty program and connected vehicle services. You will work closely with various departments, stakeholders, and external partners to deliver high-quality service to customers and help maximise the performance of these programs. Core Responsibilities Oversee the operational execution of Mitsubishi Motors Extended Warranty Program and Connected Car Services, ensuring that all processes are streamlined, accurate and customer-centric Ensure the Diamond Advantage program meets all compliance measurements from sales to service, including management of issues or non-conformance Manage relationships with third-party partners, including service providers and technology vendors to ensure their successful performance against KPIs and other metrics Collect, analyse, and report on key performance metrics related to customer programs and provide insights and recommendations based on analysis Continually look for ways to improve the functionality of solutions, the experience of customers, and opportunities for automation and efficiency Essential Skills and Experience Tertiary qualification in a relevant discipline, or equivalent skills, knowledge and experience Previous experience with business process mapping and business process re-engineering Sound understanding of process excellence and process improvement methodologies Excellent analytical, problem solving and critical thinking skills Strong attention to detail and data accuracy We want you to join MMAL and build your career with us – you will enjoy a range of perks and discounts on products and services from both us and our partners, including: Access to our unique Employee Car Benefit Plan – access up to four brand-new vehicles at an affordable rate! Opportunity to purchase brand new vehicles at a discounted price, including for families and friends Join MiDeal – our employee benefits platform that gives you access to savings and special offers from over 500 different retailers Competitive salary package Employee assistance and wellbeing programs Free on-site car parking Volunteer Leave, to support the causes that you are passionate about Corporate Health Cover with Medibank – access a 7% discount on private health insurance Culture Here at MMAL we offer a dynamic and innovative workplace culture. One that challenges the status quo and continuously seeks out new challenges to pursue creative market leading practices. Our people are ambitious, creative and innovative thinkers who communicate with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential and we deliver results. We offer a progressive, nurturing culture where our values are at the heart of what we do. All of our people are encouraged to maintain a healthy work life balance to ensure they are able to show up every day as their whole self. Unleash Your Adventurous Spirit – Apply Now For a copy of the position description and to apply, please visit Careers at MMAL . Please upload a copy of your cover letter and resume. For further information about the position or the recruitment process, please email Jade Windsor, Talent Acquisition Business Partner at: . Applications close: 11.30pm Wednesday 26 February 2025 Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia. Please note; Applications may be reviewed and progressed prior to the closing date. Job Ref: AUMOfficeJW000079 Submitted: 13-02-2025 Applications Close: Wednesday, 26 Feb 2025 #J-18808-Ljbffr