Customer Relationship Specialist

Job Description

Join to apply for the Customer Relationship Specialist role at Hellomonday Position Overview We are seeking a dynamic, results-driven, and detail-oriented Customer Relationship Specialist to join our Private Sector team. In this key role, you will serve as the primary strategic point of contact for our clients in the private sector. Your focus will be on building and nurturing long-term relationships, ensuring that clients’ needs are met, and driving business growth. Collaborating with internal teams, you will deliver exceptional service and act as a trusted advisor to our clients, contributing to their ongoing success. Key Responsibilities Client Relationship Management: Develop and maintain strong, lasting relationships with customers, positioning yourself as a trusted advisor and advocate for their needs within Hellomonday. Strategic Consultation: Regularly engage with clients to gain deep insights into their business challenges and opportunities, advising them on tailored solutions that align with their goals. Revenue Growth: Proactively identify opportunities to upsell and cross-sell Hellomonday's products and services, driving additional revenue while enhancing customer satisfaction. Contract Negotiation: Lead contract renewals, pricing discussions, and negotiations to ensure mutually beneficial outcomes for both clients and the company. Collaboration: Work closely with the Sales team to support tenders and proposals for existing customers, ensuring alignment across all teams. Cross-functional Partnership: Partner with Customer Success, Product, and other internal teams to ensure customers derive maximum value from our products and services, addressing any challenges or opportunities promptly. Performance & Targets: Consistently meet or exceed annual revenue and retention targets through strategic planning and execution. Market Expertise: Maintain a deep understanding of our products, services, and the competitive landscape, ensuring that your recommendations are always based on the latest industry trends. CRM Management: Ensure accurate and up-to-date client records, tracking all activities, communications, and opportunities in the CRM system for smooth account management. Ideal Candidate Experience & Track Record: 2+ years of experience in account management, relationship management, or similar roles, ideally in an HR or services environment. Proven ability to drive revenue growth and enhance customer retention. Client-Focused: Strong ability to connect business needs with high-impact, customer-centric solutions that add real value to clients’ operations. Communication & Negotiation Skills: Excellent communication, presentation, and negotiation skills, with the ability to influence stakeholders and manage complex discussions. Organisation & Attention to Detail: Highly organized and detail-oriented, with a focus on delivering results and managing multiple priorities simultaneously. Self-Motivated & Collaborative: A proactive self-starter who can work independently but also thrives in a team-oriented environment. Education: Bachelor's degree in Business, HR, Marketing, or a related field is preferred. What We Offer You Professional Development: Access to your own personalised coaching program with unlimited coaching sessions to help you grow in your role and career. Competitive Compensation: Attractive salary and commission structure that rewards performance. Work-Life Balance: Flexible work arrangements that suit your lifestyle. Career Growth: Clear and defined career paths with opportunities for advancement within the company. Learning & Mentorship: Ongoing training, mentorship, and support to help you succeed and evolve in your role. Team Culture: A fun, collaborative, and supportive team environment. Employee Benefits: Comprehensive benefits package, including health insurance, discounted gym memberships, and more. Seniority level Entry level Employment type Full-time Job function Consulting, Sales, and Human Resources Industries Human Resources Services and Business Consulting and Services #J-18808-Ljbffr