Customer Service Officer – Corowa NSW – casual

Job Description

Customer Service Officer (CSO) – Corowa – casual Play a pivotal role in providing exceptional retail service to our customers. Great opportunity for career growth. Work in a strong rural sector-based business. We are seeking a casual to join our Team to assist us throughout the year during periods of leave and also during “peak” season (e.g., March, April, and May). If you have flexibility, live locally, and would love to work in a great team, please keep reading. To make a great impact from day 1, we need someone with a forklift licence and experience working in a warehouse-type environment. About the Role Deliver consistently high levels of customer service by ensuring all customers are approached and provided with adequate support to meet their needs and expectations within branch and warehouse areas. Ensure internal customers receive consistent high levels of customer service as required by AGnVET Services Customer Service Standards. Provide service to customers – approach and assist all customers in-store and over the phone in a timely manner, asking relevant questions to establish their needs, expectations, and providing solutions; communicate all customer inquiries to the field team, where follow-up/in-field support is required; establish relationships with key customers, and maintain a record of relevant customer information in branch customer records. Maintain and work within AGnVET Services Customer Service Standards – continually implement activities to identify and meet customer needs and expectations; identify and communicate any additional resources needed to undertake team actions to meet agreed customer service levels. Coordinate all warehouse product processes in line with AGnVET warehouse procedures – ensure all product movement aligns with agreed processes including receival of goods into store; ensure accuracy of goods dispatched vs. goods received; advise any discrepancies immediately; process all goods received, dispatched, & transferred; provide timely advice of shortfalls vs. customer orders; coordinate deliveries and pick-ups. Maintain warehouse and yard area as a safe and clean environment – maintain warehouse and outside areas including all shelves and pallet areas clean/tidy; ensure all product is stored to comply with legal storage requirements; keep work area clean and tidy; ensure dispatch area is clean, tidy, and has only current orders in the holding area; keep all outside storage clean, tidy, and accessible. Complete pre-start forklift inspections via SafetyCulture. Assist with store stock control – input all goods received into the store-product recording process; ensure all customer orders are invoiced prior to goods being dispatched; ensure all goods dispatched/delivered ex-show floor are invoiced prior to delivery to customer; carry out stock takes as per AGnVET Services stocktake process; utilise a forklift to relocate stock as needed. Coordinate pricing of all products/services – input all pricing via AGnVET Services pricing process/policy. About You Essential: Forklift licence; Cert III in Retail or minimum 2 years retail or warehouse experience; Computer literacy: Basic level Microsoft Office (e.g., Outlook, Word, and Excel, Point of Sale Transactions, and financial software); Well-developed interpersonal and communication (listening, written, and verbal) skills, including the ability to work with a diverse range of people; Ability to work successfully both autonomously and as part of a team; Ability to problem solve, as appropriate to role and responsibility level; Excellent customer service skills – the ability to build successful relationships and to exceed a customer’s expectations; Current valid driving licence; A self-starter with the ability to work successfully autonomously as well as part of a team when required. #J-18808-Ljbffr