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Customer Service Officer (6 month fixed term contract) - Medicolegal

Salary: 60.00 -  80.00
Posted: 16-03-2025
Category: Customer Service
City of Brisbane, 
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Job Description

Company Description MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies, and the legal profession. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist Doctor consultant team. The role will also involve administration tasks required in assisting our customers and clients in servicing these appointments. We are currently seeking an enthusiastic and driven Customer Services Officer to work with our friendly team and medical consultants. This role is a fixed term 6 month contract. Job Description Responsibilities will include but are not limited to: Scheduling of appointments with customers Maintaining busy inboxes, with queries, appointments, and non-appointment services Providing administrative and operational support to consultant practitioners Providing information and advice to customers, or prospective customers Undertaking other tasks assigned to the Customer Services team, which may include adhoc reception duties, daily office administration tasks, and working closely with a supportive team. Tasks may include invoicing. Qualifications To be considered for this role you will have: Demonstrated ability to provide excellent customer service Excellent verbal, written and interpersonal communication skills Demonstrated the ability to work independently and within a group environment A personal approach which is enthusiastic, friendly, and helpful Strong prioritisation skills while maintaining a level of flexibility Attention to detail is important Computer literacy, with proficiency in Microsoft Office (Word/Excel) is required. mlcoa offers an exciting and fast-paced team environment where customer experience, team spirit, integrity, and respect are key features. Additional Information You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills, and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disabilities including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. #J-18808-Ljbffr

Job Details

Salary: 60.00 -  80.00
Posted: 16-03-2025
Category: Customer Service
City of Brisbane, 

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