Customer Service Officer - Cairns

Job Description

It matters more at Hearing Australia Hearing Australia is a trusted leader in the hearing industry. Working across the country, we support and empower people by providing hearing health when and where they need it. Customer Service Officer - Cairns Help provide the latest best practice services for anyone who needs it Gain skills with Australia’s largest provider of government-funded hearing care Enjoy a nine-day fortnight and other flexible work arrangements Want to improve the lives of Australians, no matter who they are? Join us and build a career and future you’ll be proud of. Your opportunity As a Customer Service Officer, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it: You’ll greet clients, attend to all counter and telephone enquiries You’ll cover reception and undertake general administration duties including booking client appointments, processing claims, data entry, and monthly reports You’ll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds You’ll perform minor hearing aid repairs and troubleshooting You’ll assist clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids What You’ll Bring We believe the successful candidate will thrive in a client-centered environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring: Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work Intermediate/advanced level computer literacy and some exposure or working knowledge of iPad applications A desire to work within an organization that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families What matters most? It’s simple – your drive to help anyone and everyone who needs us. And you’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country. Why Hearing Australia? There’s so much to love about a role with us. But our people say there’s three things that set us and their careers apart. They’re about: How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it and building an organization where everyone can thrive. What does that mean for you? As Customer Service Officer, you’ll know that every day, your work is helping children and adults who need us. Just ask Ebonie, one of our dedicated Customer Service Officers about why they choose to work with us: “I think care is why most of us come to work. It’s knowing we can do our bit to make life a little easier for our clients.” You’ll also enjoy a range of benefits, including: Additional 2 rostered days off each month, for our full-time team members Attractive salary package includes a generous 15.4% superannuation Paid parental leave Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers) Let’s create the gold standard of hearing care We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver’s licence and must have rights to work in Australia. Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity, and inclusion. We are passionate about building a diverse and inclusive culture from within. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. #J-18808-Ljbffr