Customer Service Officer (Fixed Term Contract)

Job Description

Company Description Join Our Team at TSA Group - Australia! Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? If so, TSA Group - Australia is looking for someone just like YOU to join our dynamic team for a 6-week fixed-term role! We’re a purpose-driven business, and our mission is clear. We endeavor to create experiences that people love by revolutionizing the way they connect and communicate with brands. Job Description As a Customer Service Agent, you will be assisting everyday Aussies with basic enquiries. You will be assisting customers who are calling up looking to gain additional information regarding local voting centers and general inquiries, providing a bias-free solution to their enquiry. This is the perfect opportunity for anyone looking to make an impact within TSA and test themselves with something new! What You Need to Know About Your New Role Training : Get paid, comprehensive training in a supportive environment. Helping Customers : Use self-service portals to help customers find the info they need. Building Connections : Make every customer feel valued and heard with genuine connections. Customer Care : Deliver top-notch service in every interaction, leaving customers happy and satisfied. Professional Standards : Ensure we adhere to all scripted workflows to provide accurate information to customers. Start Dates: Contracts starting from March 2025 Availability : Work within our rotating roster, 6am - 9pm Monday to Sunday. Part-time options also available Qualifications What We're Looking For Integrity : Be respectful, open, honest, and authentic. Tech-Savvy and Smooth Talker : Navigate different systems easily and communicate effectively. Driven and Resilient : Take on challenges and bounce back stronger. Big Heart : Care deeply about making a positive impact on people's lives. Location : Fixed-term position at our office at 31 Troode St. West Perth, near City West Train Station. Additional Information Why You’ll Love Working with Us #TSAWays : Join a unique culture that’s all about growth, recognition, and fun! Career Growth : Climb the ladder with opportunities for internal progression. Great Training : Enjoy full training with ongoing coaching and development. Recognition : We celebrate our people with vibrant and rewarding programs. Supportive Team : Be part of a fun, friendly, and supportive team. Flexible Schedule : Experience a healthy work environment with a flexible schedule. Awesome Perks : Get loyalty perks and a Christmas gift that'll make your day! TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization. If you are an Indigenous candidate and would like support with your application, please contact for assistance. Join Us! At TSA Group - Australia, we love diversity and welcome applications from all qualified candidates. However, this opportunity is exclusively for Australian citizens. If you meet this criterion and are over 18, we’d love to hear from you! Apply now and start an exciting 6-week journey with us! Check out the links below or just press that apply button and we’ll show you everything! Website : TSA Group Instagram : tsa_group_ LinkedIn : TSA Group Australia Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process, and legitimate communication will come from official TSA Group email addresses (e.g., @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to #J-18808-Ljbffr