Customer Service Officer - Healthcare

Job Description

Posted: 1/23/2025 - Application Deadline: 2/23/2025 This role supports one of BOC’s most crucial customer portfolios, the Healthcare customer base, across Australia and New Zealand. What you will enjoy doing You will ensure the needs of this critical customer base are met for pricing, orders, deliveries, and product recommendations & information. Provide professional customer support by delivering correct and relevant information to resolve customer enquiries. You will utilize your in-depth knowledge of the Order to Cash process to manage EDI related tasks, addressing issues stemming from pricing, orders, deliveries, and invoicing errors. Work closely with customers, major account executives, and account owners to resolve root causes of errors causing EDI failures, ensuring seamless order processing through to invoicing. Liaise with the broader customer service team to handle customer enquiries through phone, email, and chat channels. Resolve customer enquiries by clarifying their requirements, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution. What makes you great You possess advanced verbal, written communication, and problem-solving skills. Knowledge of SalesForce, SAP, Microsoft Office 365. Strong influencing and time management skills with the ability to manage tasks to a high standard within agreed timeframes. 1+ years of customer service experience required. Why you will love working with us At Linde, we identify ourselves with our products – either working for the technical or medical gases business. We care about our customers and high-quality products, but most importantly, about our employees. Expect a safe workplace, high safety standards, and a true commitment from our managers to safety. What we offer you! At Linde, your opportunities are limitless. We provide a wide range of training programmes to enhance career development, with potential for overseas opportunities. We also have employee appreciation programmes to recognize solo and collaborative team efforts. At BOC, we respect work/life balance, offering initiatives such as generous parental leave, flexible working arrangements, and attractive superannuation benefits. We are enthusiastic about community involvement and partner charities like Road Safety Education and Redkite. BOC is proud to be a WORK180 Endorsed Employer for Women. For more information about how we support our employees, view our policies and benefits here . Have we inspired you? Let's talk about it So, what are you waiting for? The opportunity is yours. Are you ready to take the lead?We look forward to receiving your complete application (cover letter, resume, relevant certificates and/or licenses) via our online job market.In order to apply, you must have full work rights in Australia. Any designations used apply to persons of all genders. The form of speech is for simplicity only. BOC Limited Australia acts responsibly towards its stakeholders in every business area, region, and location globally, committed to customer value and sustainable development. #J-18808-Ljbffr