Customer Service Officer - Kellyville | Gracewood Village

Job Description

• Permanent part-time opportunity • Modern contemporary retirement village nestled in Kellyville • Join our team and bring joy to our residents' lives! Your Role: Nestled in Kellyville, The Gracewood Village is seeking a passionate and energetic Customer Services Officer to join the team on a permanent part-time basis working 3 days a week.As a Customer Service Officer, you'll assist the Village Manager in efficiently managing resources for the village. You will ensure excellent customer relations and positive outcomes for residents. Key Responsibilities (not limited to): Work cohesively with the Village Team to achieve customer satisfaction. Raise/process invoices and check residents' fees fortnightly. Update residents' details in the Customer Management System. Referrals for functions and events to the Events Committee, including suppliers, entertainers, and guest speakers. Answer telephone calls professionally and direct them as needed. Assist in ad-hoc sales enquiries and tours of apartments. Respond to residents' concerns and provide incidental support where required. Perform and manage comprehensive administration duties as required. About you: Diploma/Degree relevant to the role or equivalent knowledge or experience. Demonstrated experience in Office Administration. Ability to meet deadlines and maintain organisation. Effective written and verbal communication skills. Computer literacy in Word, Excel, and Outlook. Excellent customer service skills. Understanding, adaptability, consideration, and patience with older individuals and their needs. Genuine alignment to BaptistCare’s mission and values. Why Join Us? At BaptistCare, we value our employees and believe in creating a positive and inclusive work environment. We are committed to supporting your career development and providing you with the tools and resources you need to succeed such as: A supportive and collaborative team environment with flexible/hybrid working. Opportunities for professional growth and development. Unlimited access to an extensive choice of fitness facilities through the ‘Fitness Passport’ program. Access to benefits for you and your family through BaptistCare’s ‘Flourish’ program. Competitive remuneration plus Not-for-Profit (NFP) salary packaging benefit. Join us and experience the emotional and professional rewards of being part of a supportive team! Apply now! About Us: BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT, and WA. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do. BaptistCare – Transforming lives by expressing the love of Christ Successful candidates will be subject to a variety of background checks, including a national criminal history check, reference checks and, if applicable, a pre-employment medical. Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice. Please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you. #J-18808-Ljbffr