Customer Service Officer - Gladstone Ross Gillam Is Looking For A Customer Service Officer To J[...]
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HR Customer Service Officer
Salary:
60.00 - 80.00
Posted:
02-02-2025
Category:
Customer Service
Sydney,
Job Description
HR Customer Service Officer - NSW Government Immediate start - 13 week rolling contracts 24/7 rotating roster (Shifts work as a 4 days on and 3-4 days off roster, with rosters released 8 weeks in advance) Sydney Olympic Park location $36ph + super 38 hours per week This is a great opportunity to work within this Government department located in the Health sector. We are looking for a standout candidate who is customer-focused, organised and highly driven to join the team on a rolling 13 week contract. This is a contract role, and requires candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in the health sector, rostering or a call centre environment would be highly advantageous. About the Role: Manage inbound and outbound calls to paramedics who call the absence line for various types of unplanned absence. Update the internal rostering system and other required record-keeping processes. Communicate with staff at all levels of the organisation both in person and over the phone. Coordinate with the Team Leader regarding all absences and their impact on the operational staffing numbers. Follow the required procedures to secure backfills as directed by the Manager or Team Leader. Roster requirements: As this is a 24/7 role, you will be working 9.5 hours per shift + a half-hour unpaid break. Rosters are finalised 8 weeks in advance and you will rotate on a 4 days on and 3-4 days off roster over 7 days. It is not possible to select preferred shifts, but you would be able to try and swap a particular shift if needed, noting that the expectation is to have full availability. The times for the shifts will be rotated between the below, Monday to Sunday: 6:00am - 4:00pm 10:00am - 8:00pm 12:30pm - 10:30pm 8:30pm - 6:30am (This shift will not be as often as the others as there is only one Customer Service Officer and one Team Leader allocated for this time) Skills/Experience: Experience in the health sector, rostering or call centre would be highly beneficial. Exceptional phone manner and strong communication skills are essential. Tech savvy, experience using Excel, Teams, Microsoft Office, Calendars, etc. Ability to pick up new systems with ease. Excellent accuracy and attention to detail, with strong data entry skills. Ability to adapt to changing policies and procedures. A strong work ethic and ability to take initiative in quieter periods. Must be reliable, punctual and available for the required rostered hours. APPLICATIONS CLOSING SOON! Please note, only shortlisted candidates will be contacted. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 02-02-2025
Category: Customer Service
Sydney,
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