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Customer Service Officer | Multicultural NSW

Salary: 60.00 -  80.00
Posted: 30-01-2025
Category: Customer Service
Parramatta, 
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Job Description

Division: N/A Location: Parramatta, NSW, AU, 2150 Req ID: 72230 Customer Service Officer Multicultural NSW Location – Parramatta/Hybrid Employment type: Two temporary full-time positions till 30 June 2025 with a possibility of extension. Grade: Grade 3/4 Salary: $82,193 - $90,001 pa plus employer contribution to superannuation and annual leave loading. Your role Provide customer service, advice and solutions in accordance with agency policies and procedures. You will also undertake a range of administrative tasks in relation to the translation and interpreting services. What you’ll do As part of the Language Services division, you will: Provide high level of customer service. Coordinate translation and transcription projects. Work collaboratively in a team environment, participating actively in team meetings and projects, and provide advice on the effective delivery of services. Develop sound relationships with various stakeholders. You'll work as part of a multicultural team of customer service officers and translators in the Language Services division that provides translation, transcription and interpreting services to a wide range of customers. What we’re looking for Demonstrated experience in the provision of quality customer services. Demonstrated experience in managing multiple competing priorities, and ability to adapt to changing work environment quickly. Effective communication skills. Experience working in a language services industry (Translation/Interpreting project coordination experience) preferred. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Applications close 11:59 PM AEDST Wednesday February 5, 2025 Got a question? For more information about the role or what it’s like to work for Multicultural NSW, please contact the hiring manager Ekaterina Prokopenko on +61 02 8255 6766 or at If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please reach out to Robbie Chiplen via: or 0419 448 753 Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr

Job Details

Salary: 60.00 -  80.00
Posted: 30-01-2025
Category: Customer Service
Parramatta, 

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