Customer Service Officer and Cabin Baggage Officer | Brisbane
Customer Service Officer and Cabin Baggage Officer | Brisbane Part-time Business Function: Customer Service Parent Business... more info
Customer Service Officer - North Plympton
Salary:
60.00 - 80.00
Posted:
22-01-2025
Category:
Customer Service
City of West Torrens,
Job Description
About the role: We are seeking an enthusiastic, hardworking and committed individual to deliver excellent customer service to meet customer requirements. The successful candidate will report to the Operations Manager based in our North Plympton branch. Duties and responsibilities include: Deliver excellent customer service, providing consistent and precise sales process to meet customer requirements. Work with customers, internal estimators and sales representatives to provide support relating to manufacturing and pricing of customer products. Answer inbound phone calls Communicate effectively between the business and customer for all requirements, updates or changes to any aspect of production or delivery. Follow up on all quotations and record outcomes and provide feedback to enable improvement Participate in and promote a teamwork culture by assisting other team members within business to achieve organisational objectives. Act as a "Process Champion" and actively participate in the review, development and implementation of customer service improvement activities Respond to a range of enquiries and work demands given a high-volume environment Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Update customer details such as name and change of address and take payment information for Eftpos transactions Assist in office administration tasks as required About the candidate: Proven customer service skills Good computer skills, proficient with Microsoft products (Work, Excel and Outlook) Excellent written and verbal communication skills Good interpersonal skills and ability to work as part of a team Ability to multitask, prioritise and manage time effectively Strong analytical and problem-solving skills An ability to work in a fast-paced environment An understanding of quality management systems (ISO 9001 quality system) Benefits Competitive Salary Employee Assistance Program incorporating services like Financial Counselling and Nutritional coaching. Company uniform Please note that candidates must have Australian work rights and will be asked to undergo a pre-employment drug & alcohol testing. Unique Laser prides itself on being an equal opportunity employer and is committed to providing a diverse and inclusive workplace. Apply now for your opportunity to join Unique Metals Laser, a growing and successful company. #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 22-01-2025
Category: Customer Service
City of West Torrens,
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