Customer Service Officer | Online | Kew

Job Description

04-Mar-2025 Category: Retail Position Type: Permanent Full-Time Application Close Date: 03-Apr-2025 Job Description Calling all customer service heroes … we're recruiting in our Online team and we need someone who shares our passion for providing seriously awesome customer service. If you love customer service, this is THE GIG. We're famous for our iconic and comfy products, and proud of the top-notch customer service we provide to each and every one of our amazing, loyal customers. Our Customer Service Officers support our Bonds, Champion, Jockey, Berlei and Sheridan e-commerce sites and manage all enquiries coming in via phone, email and live chat. Even more so in the current environment, this team are central in ensuring we continue to support our customers, and efficiently problem solve any issue that comes their way. What experience/skills do I have? Coming from a sales, retail or call-centre background will be highly advantageous Ability to work autonomously and enjoys self time-management Adaptability to learning new systems and product information You're energetic, enthusiastic and smart, someone who enjoys interacting with different people and problem solving anything and everything that's thrown your way. Ability to communicate and empathise with our customers through both written and verbal settings What's in it for me? Amazing working culture, structured training & development programs, genuine internal career pathways … love coming to work! Huge staff discounts! Enjoy up to 60% across all brands in the Hanes portfolio … we're talking about huge savings on Bonds, Champion, Sheridan, Bras N Things, Berlei, Jockey – and more! Sample sales and extended family and friends discounts Wellness Programs – regular free skin checks, flu shots, remedial massages, Employee Assistance Program, fresh fruit delivered on-site Access to awesome perks, including corporate discounts, novated car leasing, Employee Assistance Program, Parental Leave Program Monthly business updates from our CEO and Senior Leadership Team, with regular presentations from our community partners “Summer Fun” – take advantage of a 9 day condensed fortnight, in addition to your leave allowance, during the summer months and make the most of the sun! Modern and relaxed office environment with sit-stand desks and a strictly casual dress-code! “Lunch & Learn” sessions, with topics including financial management and health & wellness Established and committed LEAN organization offering on-going training to all employees Genuine commitment to global sustainability Who are we? Hanes Brands Australasia is home to some of Australia's most iconic brands, and we are proud to be part of the US powerhouse Hanes Brands Inc, one of the world's largest manufacturer and marketer of basic apparel brands. We have 18 brands in our HBA portfolio, including Bonds, Champion, Berlei, Jockey, Sheridan and Bras N Things, and a number of offices across Australia and New Zealand. Our Head Office is in Kew, Melbourne; we have multiple sites in Sydney, offices in Auckland and factories in China. We're a household name delivering beautiful comfy products that Aussies just love. And with six hugely successful e-commerce sites, an extensive and rapidly growing store network, amazing and well-established wholesale partnerships and a growing international presence, the future is looking bright! Cultivating a diverse and inclusive workplace … Here at Hanes Brands Australasia, we are focused on cultivating a workplace that is diverse, inclusive and vibrant. In fact, we know both our workplace culture and business are only strengthened by our differences. We encourage our employees to bring their true selves to work and support them to reach their full potential both personally and professionally. Therefore, we warmly welcome people of all genders, races, ages and abilities or any other backgrounds or differences to apply to work with us. Provide support for employees with disability, illness, or injury, including: flexible working hours and work adjustments. Contact us at for more information. #J-18808-Ljbffr