Customer Service Officer (Shipping- Export bookings)

Job Description

Customer Service Officer (Shipping- Export bookings) Add expected salary to your profile for insights. Orient Overseas Container Line (OOCL) is one of the world's largest integrated international container transportation, logistics and terminal companies. Listed on the Hong Kong Stock Exchange, we pride ourselves on offering customers a fully integrated logistics and containerized transportation service, with a network that encompasses Asia, Europe, North America, South America and Australasia. We Offer OOCL is committed to investing in our people, and providing opportunities for development, training, and mentoring to empower employees to reach their full potential. OOCL Australia is recognized as a 'Great Place to Work' in Australia and you will enjoy our supportive and caring culture. You will have access to the OOCL Leadership Development Programme, Harvard E-Learning Programme and the OOCL Employee Welfare Programme. About this opportunity This is an exciting opportunity for a confident, results-driven team player to join our team in Sydney on a Permanent, Full-Time basis. Build strong and lasting relationships with customers and provide second-to-none customer service. Take full responsibility and end-to-end ownership of customer shipments and issues. Handle and take full end-to-end responsibility of bookings and execute all the activities related to the process (including space checks, equipment checks, pre-approvals etc.) Responsible for obtaining vessel operator approval (I.e DG cargo, Out-off gauge). Handling export customer inquiries via phone and email with professionalism and efficiency. Deliver exceptional customer service, responding to high volume inquiries promptly and professionally. Ensuring documentation is accurate, compliant, and lodged with the relevant authorities/ internal parties and systems by the deadlines. Ensure information in the booking system is accurate – update t/s misconnection, reapply approvals if necessary. Invoices creation according to procedure i.e booking cancellation, amendments, NO show, operational fees. Hands-on role where you must be able to multitask in a busy team environment. Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction. Carry out all activities in a manner that will contribute to the achievement of individual and team performance. Following and maintaining up-to-date knowledge of our services, policies and procedures to provide accurate information to customers. Work independently and assist the team in realizing goals and standards – share knowledge and best practices. About you At least 1 year Customer service experience in the Container Shipping Industry. Bachelor's degree in any field. Confident learning new computer systems and internal procedures. Be an excellent team player and be able to work effectively under pressure. The successful candidate will also display excellent communication skills, ability to converse with people of all levels and is well organized, efficient and effective. Must have full working rights in Australia. Bringing a diverse mix of best and brightest talents to OOCL is critical to our continued success. That is why we uphold a meticulous screening process. If you find this role suitable to your experience and qualifications, please apply via SEEK: only short-listed candidates will be contacted. OOCL (Australia) is an equal employment opportunity provider and encourages applications from Aboriginal and Torres Strait Islander peoples and people of culturally diverse backgrounds. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business. Employment with OOCL (Australia) is subject to satisfactory background checks which includes a National Police Check and Reference Checks. How do your skills match this job? Your application will include the following questions: How many years' experience do you have as a Customer Service Representative? Which of the following statements best describes your right to work in Australia? Do you have freight forwarding experience? What's your expected annual base salary? How much notice are you required to give your current employer? #J-18808-Ljbffr