Customer Services Officer - Shipping Exports

Job Description

Customer Services Officer - Shipping Exports Mediterranean Shipping Company (MSC) Australia is a global leader in transportation and logistics. Our vision is to open up a world of opportunities for customers by continually investing in stable, robust and sustainable shipping and logistics solutions. The Role Due to a recent internal promotion, we are seeking a dynamic and dedicated Customer Services Officer to join the WA Customer Services Team at MSC Australia. Our Customer Service Officers are the face of MSC, providing outstanding service and solutions to our customers to meet their specific needs as they import goods into Australia and export goods around the world. This role is based in our Fremantle Head Office reporting to the WA Customer Services Manager, and will be focused on our customers requiring the export of goods from Western Australia. Key tasks and responsibilities: Be the first point of contact for general Customer enquiries and respond in a timely manner. Processing of Export Bookings. Follow up with Customers/Clients to ensure the maximisation of filling vessels. Ensure latest rates are in place for all export bookings, and that they are applied correctly. Ensure relevant regulatory requirements are followed. Complete relevant reporting for the department. Maintain Customer/Client files and records. Liaise with internal and external stakeholders. Qualifications and skills: Strong verbal and written communication skills. Previous customer service experience is essential. Ability to organise and prioritise, including the ability to work to deadlines. Shipping experience is highly regarded, although not essential. About MSC Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has evolved from a one vessel operation into a globally respected business with a fleet of 860 vessels providing timely delivery of goods and services to customers of all industries and sizes across 300 trade routes and 520 ports of call, carrying some 24.5 million TEU (twenty-foot equivalent units) annually. At MSC, people are the heart of our business. We are not only dedicated to recruiting the right people into the right roles, but also to providing the training and support our teams need to progress their careers, in line with their own goals and aspirations. You can look forward to a competitive salary, excellent development opportunities and a comprehensive benefits package. Ready to apply? If you believe this may be the next role for you, please submit your resume with a covering letter. Shortlisted candidates will be required to provide a Nationally Coordinated Criminal History Check and proof of their right to work in Australia. MSC Australia is an equal opportunity employer, committed to developing and maintaining a diverse workforce. We encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities. Please note, this is an office-based position. #J-18808-Ljbffr