Customer Service and Administrative Assistant

Job Description

Customer Service and Administrative Assistant Customer Service Leader - 12 month Maternity Leave Contract About Us: Dermocosmètica (dermo-koz-met-ika) is an Australian specialised cosmeceutical company committed to providing the highest quality, novel and technologically advanced therapeutic skincare and medical grade cosmeceutical products to medical, cosmetic and aesthetic professionals. Dermocosmètica offers a full spectrum of clinically proven products that address multiple concerns - from post-procedure care and medical grade professional peels to daily maintenance and intensive treatments for dramatic improvement in the visible signs of ageing. Dermocosmètica proudly distributes best of class global brands including Profhilo, Dermaceutic, Biopelle, Emepelle, Eneomey, Biretix, Neoretin, LMX4, Isdinceutics. The brands are clinically proven, trusted and recognised for their cutting-edge technologies and science-based formulations. Today, Dermocosmètica proudly supplies over 2,000 clinics and over 150 hospitals across Australia and New Zealand with integrated skincare solutions in the cosmetic, corrective, and therapeutic sectors. The Role: This is an exciting and fast-paced role, sitting in the thick of the action of our fast-growing cosmeceutical company. We are looking for an energetic, positive Customer Service Support representative to join our growing Head Office team located in Inner North, Melbourne. The Customer Service and Admin Assistant is an integral member of the Dermocosmètica team, providing an enriching and seamless experience for all our customers. They will provide support both directly to customers and to internal functions that influence the customer journey and experience. The role involves assisting customers in achieving their purchasing objectives, providing general product information, proactively identifying and solving customer needs, and troubleshooting enquiries. By demonstrating passion and dedication for our brand and products, this role will provide one-on-one personalised service to meet and exceed customer expectations. The role also provides support to the sales team to help create and maintain efficient day-to-day logistics and customer service processes. We are looking for someone who is enthusiastic, an experienced customer service representative in a fast-paced customer-focused role, who is willing to work independently at times, follow instructions, be well presented, have excellent written and verbal communications skills, and most importantly have a mature approach to work and a strong work ethic. We want someone who can be a brand ambassador who lives and breathes our values and has a genuine passion for their job, contributing to the success of the complete customer journey with a passionate and diligent approach. Main Responsibilities: Be the first point of contact for all customer and external stakeholder enquiries. Provide a high level of customer service to customers. Sales Order Management – process and coordinate orders using MYOB. Liaise with our logistic partners and internal operations functions to ensure a seamless service is provided to our customers. Responsible for all general administration. General office administration, including stationary, post and travel bookings. Provide ongoing support to the sales team for field and key accounts. Manage customer relationships and databases to ensure consistent customer support and data accuracy. Work collaboratively and effectively within the team, providing assistance for the day-to-day operations of all aspects of the business. Selection Criteria: You will possess excellent organisational and time management skills with proven experience in multi-tasking and managing competing priorities. Previous exposure liaising with key external stakeholders is essential, as is managing a busy diary and meeting schedule. You will have exceptional interpersonal skills and a collaborative team approach. You will be tech-savvy, with advanced knowledge of the MS Office suite and be comfortable working with new systems. Previous project support experience would be highly regarded. At least 3 years' experience working in a similar role within a process, analytical or fast-paced customer service environment. Intimate knowledge of MYOB is necessary. Experience in a business-to-business sales support/sales and supply chain environment. Previous experience in a senior administrative role. Tertiary qualifications in the relative field (Business, Office Administration). On Offer: If you're successful in joining this team, you will be joining a fast-tracked wholly Australian-owned business that appreciates your input and local market knowledge, and you will be involved in the total business mix of launching new brands, training & marketing. You will receive: Competitive base + superannuation. Extensive and ongoing training from industry professionals. Positive and nurturing team culture with ongoing support and assistance. Don't wait. Apply now! Please send your CV and cover letter highlighting your customer service experience. An application without a cover letter outlining what you can bring to the role and why you are suitable will not be considered. Only those shortlisted for interviews will be contacted. Dermocosmètica advises that screening including criminal history, medical assessment, confirmation of experience, stated qualifications and other relevant checks form a part of the candidate suitability evaluation process. Important notice to Employment businesses/ Agencies Dermocosmètica does not accept unsolicited referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact Dermocosmètica to obtain prior written authorization before referring any candidates to Dermocosmètica. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written). #J-18808-Ljbffr