Customer Solutions Engineer – Power Systems

Job Description

At Zepben, our mission is tomaximise the communities' access to their local energy network . We achieve this by providingcutting-edge software solutions that empower electricity distribution network owners tooptimise decision-making and integrate customer energy resources into the grid. The Role As aCustomer Solutions Engineer at Zepben , you will play acritical role in bridging ourtechnology and customers . You'll work across three key areas: Discovering customer use cases - engaging with users to understand their challenges and identify opportunities to improve workflows. Prototyping technical features - working with the development team to shape and test new power systems capabilities. Onboarding and supporting customers running workshops, providing training, and ensuring users can maximise the value of our software. This is ahands-on role where you'll drive theadoption of our technology, influence product development, and support the energy transition by enabling greater integration of renewable energy into the grid. If you're passionate aboutinnovation, problem-solving, and making a real-world impact on the energy sector , this role is for you. Core Responsibilities Prototype and test new power systems software features. Engage with customers to uncover use cases and value opportunities. Identify and improve user workflows to enhance the software experience. Validate and refine new power system modelling features. Lead onboarding workshops and training sessions for new users. Collaborate with the development team to translate customer needs into technical requirements. Your Skills & Qualifications Required: Bachelor's degree in Electrical Engineering or equivalent professional experience. 2-4+ years experience delivering technical projects and working with external stakeholders. Understanding of electrical systems, network challenges, and power systems modelling. Strong communication skills with the ability to build client relationships and convey technical concepts clearly. Nice to have: Experience working withDistribution Network Service Providers (DNSPs) . Exposure toPython, SQL, or scripting languages . Exposure to the Common Information Model (CIM) Experience with power systems modelling tools such asOpenDSS, PowerFactory, or Sincal . How we work at Zepben Flexible & Remote-Friendly: Work from ourCanberra CBD office or for the right candidateremotely from anywhere in Australia as part of our distributed team. Work-Life Balance: Flexible working hours andasync communication to accommodate different schedules. Collaborative & Learning-Focused: Join an amazing team ofsoftware developers and power engineers , sharing expertise and picking up software development skills along the way. Impact-Driven: Work onreal-world challenges that contribute to thefuture of energy networks and the transition to a renewable-powered grid. Why Join Zepben? Work at thecutting edge of power systems software. Engage directly withcustomers and industry leaders in the energy sector. Be part of asupportive, innovative team making a real impact. Flexible work environment with a strong focus on collaboration and growth. Ready to make an impact? Apply now and help shape the future of energy networks! #J-18808-Ljbffr