Customer Success Manager, Business Intelligence, Google Cloud

Job Description

Customer Success Manager, Business Intelligence, Google Cloud Location: Melbourne VIC, Australia; Sydney NSW, Australia Advanced Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. Minimum Qualifications: Bachelor's degree or equivalent practical experience. 10 years of customer-facing experience, driving customer development programs. Preferred Qualifications: Master's degree in a management, technical, or engineering field, or equivalent practical experience. 10 years of customer-facing work experience, including C-suite level governance and reporting. Experience leading or project managing analytics or business intelligence programs in large enterprise organizations. Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers. Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem. Excellent communication, presentation, and program management skills. About the Job The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions, and government agencies — see the benefits of our technology come to life. Responsibilities Partner with customers to identify success services that will accelerate the time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks, and metrics. Guide executive customer stakeholders through the changes needed to unlock the full value of Google Workspace, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value. Partner with customer-facing Account teams and executives to develop tactical and technical plans that help customers achieve the business objectives. Drive the onboarding and adoption of Google Cloud Data and Analytics solutions for a portfolio of accounts, focusing primarily on Looker and BigQuery, but also including Dataproc, Dataflow, and other products. Serve as a subject-matter expert in analytics and provide thought leadership to customers at executive and practitioner levels. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. #J-18808-Ljbffr