Customer Support Agent

Job Description

Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Australian Seniors Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that help people protect the things closest to them. Full Time Opportunity We are currently seeking a passionate and motivated Customer Support Agent to join our dynamic Customer Support team. Our Customer Support Agents liaise directly with our customers both over the phone and in writing, assisting them with their enquiries and various types of post-sales requests, ensuring every customer interaction is at the heart of everything we do.The successful candidate will be responsible for receiving inbound calls from customers and making outbound calls to customers in regard to their policies, as well as utilising their effective problem-solving skills. They will also be responsible for processing work items from internal and external customers which deliver positive customer outcomes. What are we looking for? Experience in a customer service environment and the ability to provide customers with the highest levels of customer experience and quality. Commitment to the delivery of exceptional customer service on all customer interactions. Excellent complaint and conflict handling skills. Highly empathetic. Professional phone manner. Strong team player. Excellent listening, verbal and written communication skills. Attention to detail and highly organised. Ability to problem solve. Ability to build and maintain rapport. A strong ability to multitask. Able to work under high pressure and meet deadlines. Our Promise to Our People We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer: State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym. Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more. Health & well-being initiatives and programs. Opportunity to take part in in-house leadership & emotional intelligence workshops. Quarterly award functions and a grand annual conference to recognise our people. Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks). Location Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown. If this role interests you, we would love to hear from you!Website: #J-18808-Ljbffr