Customer Support Consultant

Job Description

Based in Toronto, NSW, we are Australia’s premier provider of mobile personal alarms, dedicated to empowering individuals to live the life they deserve. Our cutting-edge mobile alarm technology enables elderly and vulnerable individuals across Australia to maintain their independence and pursue their passions without fear, offering their loved ones peace of mind. About the Opportunity As a result of an internal promotion, we are seeking a passionate and dedicated Customer Support Consultant to join our expanding team. This dynamic and fulfilling role entails: Delivering exceptional support and communication to our customers, addressing inquiries related to their accounts or devices. Leveraging your adept problem-solving abilities to troubleshoot any technical issues. Updating personal information as necessary and adjusting settings associated with our products to accommodate evolving customer requirements. Collaborating as part of a team to ensure an outstanding customer experience, showcasing attributes of respect, empathy, and kindness. About You Ideally, you will bring a background in customer service, coupled with robust communication skills and a polished phone demeanour. Additionally, you should possess: Exceptional computer literacy, demonstrating proficiency in swiftly mastering new systems. Impeccable attention to detail, ensuring accuracy in all interactions. Previous experience in offering technical support to a non-technical customer base, adept at simplifying instructions. A sincere passion for problem-solving and troubleshooting. While prior experience in a call centre or similar environment is preferred, it is not mandatory. Familiarity with Salesforce is considered advantageous. Why work with us? At our core, we are driven by the profound impact our product has on improving the lives of others. Knowing that we contribute to enabling vulnerable Australians to embrace the life they deserve fills our work with deep meaning, purpose, and satisfaction. We believe that work should not only be purposeful but also enjoyable. Therefore, we offer: Annual pay reviews coupled with the opportunity for bonuses through our recently introduced Performance and Perspectives Program. Flexible hours to facilitate a healthy work-life balance, with our operating hours being between 8:30am – 7pm (and potential for some WFH). Access to a free and confidential Employee Assistance Program, ensuring comprehensive support for our team members' well-being. Bright, modern, and spacious offices equipped with excellent staff facilities and complimentary parking just steps away. A supportive work environment that celebrates the milestones of both our team members and the company as a whole. Next Steps This is an exciting opportunity to join a growing organisation where you can truly make a difference in people’s lives. If this sounds like the right role for you, or you are interested in learning more, please hit the ‘apply now’ button and upload your resume. #J-18808-Ljbffr