DARWIN - Customer Support Officer

Job Description

Add expected salary to your profile for insights CUSTOMER SUPPORT OFFICER Sea Swift are looking for enthusiastic team members who value respect, teamwork and safety in the work they do. We place great importance on safety and take pride and accountability in the work we do at the highest level of service we can provide to our internal and external customers. If this sounds like you, we would love to hear from you! What you will be doing: The Customer Support Officer is responsible for the effective and efficient handling of customer support enquiries for the Northern Territory region, including but not limited to phone queries, investigating freight locations and any administrative duties as requested to support effective customer support delivery. What we ideally require from you: Qualifications and experience Demonstrated experience with customer support interaction. Administration skills and experience. Proficient in Microsoft office and general computer skills. The maintenance of a current open driver’s licence is desirable. Key attributes Excellent communication and interpersonal skills. Well-developed customer service skills. Work planning and time management skills. Clear and legible handwriting. High level of accuracy and attention to detail. Understanding of Occupational Health, Safety and Environmental principles. About the company: Sea Swift is Northern Australia’s largest shipping company, with an extensive marine transport network ensuring that the world is at our customers’ doorstep. You must have the right to live and work in Australia to apply for this role. Only successful candidates will be contacted. The successful applicant will be subject to interview, reference checks, drug and alcohol screen and pre-employment medical. Sea Swift is an equal opportunity employer. How do your skills match this job? Your application will include the following questions: Which of the following statements best describes your right to work in Australia? With our long, far-reaching experience and our wide spread of services, Sea Swift is the regional pace setter in the marine transport industry. But it’s also our attitude that sets us apart. We know solutions are more important than questions, and that the best approach is the kind of resourceful diligence which simply gets the job done. Can-do Efficiency, reliability, and an in-built spirit of can-do helpfulness are among the most valuable attributes we can offer our customers. To help nurture relationships, we measure our performance – and the bar is set at challenging heights. At your service Sea Swift’s fleet of purpose-designed vessels delivers vital supplies and services to remote coastal and island communities and resource development sites. In providing these services, our guiding principles are safety and security. Nothing is more important to us than the wellbeing of people, and the integrity of the goods and equipment with which we are entrusted. Certification: HACCP System Certified Quality and Safety standards compliance Sea Swift strives for a sustainably safe, productive and healthy workplace, operating a fully integrated, environmentally compatible quality management system that complies with the following standards: AS/NZS 4810 ISO 14001 and 9001 Sea Swift is also HACCP accredited. #J-18808-Ljbffr