ICT Customer Support Officer

Job Description

At Stepping Stone House we truly believe in assisting youth to create their future! We are seeking an experienced ICT Customer Support Officer to provide support for staff relating to all IT systems, update learning management systems and implement new IT systems. Work Life Balance and a sense of fun in the workplace is actively encouraged. About Stepping Stone House Stepping Stone House is a not for profit charity that provides accommodation and personal development for children and young people aged 12-24 years old who, through no fault of their own, find themselves homeless, at risk of homelessness or unable to live at home. It is an accredited out of home care residential service providing medium to long term accommodation across three homes in Sydney. Furthermore, it provides after care support to graduates up to 30 years of age. At Stepping Stone House we encourage personal growth and development of children and young people with the aim of empowering the individual to achieve responsible independence. To be successful in this challenging role – you will need to be hard working, be flexible in your approach, enthusiastic and show empathy, patience and respect for the people you work with. You will need to be a self-starter, be honest in your approach and have passion for working with adolescents. What you will be doing – Key responsibilities: Determining software and hardware requirements to provide solutions to problems Responding to inquiries about software and hardware problems Adapting existing programs to meet users' requirements Installing and downloading appropriate software Ensuring efficient use of applications and equipment Implementing computer networks Designing and maintaining websites Repairing and replacing peripheral equipment such as terminals, printers and modems Assisting in maintaining the assets register Providing IT training for staff and project support (e.g. coordination of meetings, agendas, minutes, communications and basic IT skills) IT set up for new staff members Assisting in investigating and recommending IT systems that fit within the organisation. Maintaining structure of SharePoint Supporting Salesforce cloud system and managing data Management of internal security software Providing maintenance status reports Minimum Requirements: Degree in Information Technology 2 years IT support experience necessary Proficient computer skills, including the ability to use Microsoft Office, word processing and formatting, learning management systems, email and web-based applications Ability to work both independently and within a collaborative team environment Good time management, organisational and administrative skills Ability to achieve outcomes within agreed timeframes and under time pressures Good multi-tasking and problem-solving skills Able to speak and write in English language Ability to prioritise and remain calm under pressure Possess a genuine passion for Technology Must reside in Sydney and be willing to travel to all Stepping Stone House locations across Sydney metro areas And a great deal more – remember this is an exciting and challenging role. Additional Skills: Basic accounting and budgeting skills Knowledge in SharePoint, Salesforce and other online information systems Good administrative and organisational qualities with attention to detail Stepping Stone House is an Equal Opportunities Employer and welcomes applicants who have an Indigenous and/or culturally and linguistically diverse (CALD) background. Stepping Stone House provides regular supervision and support for all staff and opportunities for professional development. Salary and Conditions of employment are based on the Social, Community, Home Care and Disability Services Award level 4. Salary packaging is available. Please note: Child Safety is at the forefront of all work completed at Stepping Stone House. If your application is successful, you will be required to obtain a Working with Children Check, a Criminal History Check and provide consent to be registered on the OCG’s residential youth workers registry. #J-18808-Ljbffr