Degree Adviser & Student Adviser Positions (HEO 4)

Job Description

Based in UniSA Online at the City West campus Multiple full-time, fixed term contracts available Commencement Salary: $72,943 per annum (plus 17% superannuation) About The Roles Join a dynamic team dedicated to enhancing the student experience. In this role, you’ll support UniSA Online students with enrolment, study strategies, and wellbeing, proactively addressing their needs to boost retention and satisfaction.We’re seeking individuals with strong interpersonal skills who thrive in a collaborative, agile environment. You’ll contribute to a team that continually improves online education and supports UniSA’s growth in postgraduate programs, short courses, and global student engagement.Degree Adviser As the Degree Adviser, you are the first point of contact for raising the profile of UniSA Online programs by providing professional and accurate information to prospective students via phone, email, and online (form and chat). Through your pro-active and high-quality customer service, you will contribute to achieving short and long-term student enrolment targets for our programs.You will work collaboratively with your colleagues and staff across UniSA Online to facilitate information sharing and cross-skilling, aiding in consistency of systems and processes, whilst contributing to an ongoing team culture of customer service and continual improvement.Opportunities available: • One (1) full-time, fixed-term contract until 30 June 2025Student Adviser The Student Adviser is a key point of contact for the online student cohort. By providing outstanding customer service, you will establish and maintain early relationships with designated groups of commencing UniSA Online students to assist in their transition to study, including welcome calls and providing enrolment information.Displaying empathy in every interaction, as the Student Adviser you will identify and meet student needs in a respectful and supportive manner, responding to a range of queries relating to enrolment, study support, student wellbeing, and administration.Opportunities available: • One (1) full-time, fixed-term contract until 8 June 2026Core Responsibilities Degree Adviser Deliver high quality customer service to prospective UniSA Online students Respond to prospective student enquiries using templates and established practices Conduct outbound campaigns via phone, email and online (form and chat) Effectively guide a prospective student through the application process, using a case management and quality customer service approach Ensure accurate and timely data entry of prospective student details into the Customer Relationship Management system (CRM) and other systems relevant to the admissions process Student Adviser Establish early relationships with designated groups of commencing UniSA Online students to assist in their transition to study Deliver high quality support and customer service through resolution of issues on students’ behalf Accurately record student data using the CRM and other relevant systems Work collaboratively with staff across UniSA Online and the wider University, contributing to an ongoing culture of excellent customer service Essential Skills and Experience Degree Adviser Experience in a sales related environment with a focus on achieving targets Demonstrated provision of high quality, responsive customer service with excellent communication skills and a professional phone manner (clear voice, good listening and courteous engagement) Initiative and the ability to problem-solve using sound organisational skills, prioritising between conflicting demands to meet deadlines Student Adviser Demonstrated provision of high quality, responsive customer service with excellent communication skills and a professional phone manner Experience in providing information to a range of customers High levels of empathy, excellent relationship building ability, and collaborative teamwork approach Demonstrated ability to interpret and apply policies and procedures About UniSA The University of South Australia is Australia’s University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.Benefits Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:Access to great personal development opportunities Flexible working conditions including 40% working from home A range of salary packaging options, including vehicle leasing, laptops and car parking fees Various on-site services available at our campuses which may include on-site gym membership A variety of leave arrangements Culture As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.We are committed to providing an equitable and barrier-free recruitment process and encourage you to share any support, adjustments and/or access requirements you have by contacting our Recruitment Central team on Anything you tell us will be kept completely confidential.Start Your Unstoppable Career! For a copy of the position description and to apply, please visit Working at UniSA. The online application form will list the specific selection criteria that you need to address.Please address your cover letter to Georgia Borg, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at using job reference number 6974. Applications close: 11.30pm Monday 17 February 2025 Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment. Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check. This position is a flexible ordinary hours appointment, which requires ordinary hours to be worked on a rostered shift arrangement that includes performing work both within and outside the span of ordinary hours as specified in the University of South Australia Enterprise Agreement 2023 and its successor enterprise agreements. A flexibility loading will be paid at the appropriate rate for every hour worked outside of the span of ordinary hours as specified in the Enterprise Agreement. #S-DNI #J-18808-Ljbffr