Deployment And Implementation Liaison Officer

Job Description

Deployment and Implementation Liaison Officer Division : Schools Salary : Level 5, $101,098 - $105,254 per annum (pro-rata) (PSCA 2024) Suitable applicants from previous process DOE897110 need not reapply. Program Kaartdijin is seeking to establish a pool of Deployment and Implementation Liaison Officers for fixed term, full-time vacancies which may arise during 2025 and up to the end of August 2025. Appointments may be offered at any time for vacancies that commence during this period. Program Kaartdijin has been established to develop a functionally fit, technologically robust solution to replace the current School Information System (SISClassic) and provide support for schools to manage their budgets and finances more effectively. The Role Are you looking for a challenge? Are you interested in being part of a significant transformational change? If so, join our dynamic and growing team! We are looking for highly dedicated and motivated Liaison Officers to join the Implementation and Deployment workstream. The Liaison Officer role will be full time, based in the East Perth office on Brook Street. Hours will vary between 7:30am and 9:00am start with 3:30pm and 5:00pm finish, on a rostered basis to provide support coverage to schools and the wider Program. Contracts for this role may be up to 24 months. As a Liaison Officer, you will be working closely with all schools in the rollout of the new Kaartdijin Solution. You will provide high level customer service and support as you facilitate the schools’ onboarding to the Kaartdijin Solution. Some of your regular tasks will include : Configuring school’s Compass platform and conducting checks within the system to ensure a quality standard, prior to schools going live with Kaartdijin. Building rapport to guide schools through the process, check-in, and influence action/progress with each school. Responding to school queries via telephone or Microsoft Teams relating to your assigned school’s Deployment Journey. Triaging and responding to support requests for schools that are going live/are live with Kaartdijin. Working collaboratively with the Principal Project Officers and Program members to escalate any issues that cannot be resolved at the first level. Suitable applicants will ideally have a high level of practical experience and skills related to influencing change, possess strong planning and problem-solving skills, and can engage and build trust with stakeholders to deliver advice that is accurate and timely within a fast-paced environment. Organisation is paramount as successful applicants will be dealing with a large number of schools in various stages of their journey at any one time. Experience in Microsoft Office products (Teams, SharePoint, Word, Excel, and Outlook) is highly desirable for this role. Professional Benefits 11.5% employer contributed superannuation, increasing to 12% by July 2025. Generous leave entitlements including annual, personal, long service and parental leave. Professional development opportunities and study leave/assistance. Access to salary packaging (in accordance with relevant industrial instruments). Want to know more? Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF). We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds. Your application must be received before the closing date and time. Late applications will not be accepted. Applications close : 4.30pm (AWST) on Wednesday, 29 January 2025 #J-18808-Ljbffr