Digital Business Analyst

Job Description

Business Function: Information Technology Parent Business Function: Digital, IT & Analytics Time Type: Full time Worker Sub-Type: Permanent Job Description Join our collaborative Qantas Digital team to innovate and drive change through technology Flexible ways of working – hybrid model with 3 days onsite Full-time permanent position based at our Head Office in Mascot We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. We are on a mission to reimagine how we can better support our customers when things don’t go to plan. As the Digital Business Analyst , you will be responsible for helping the Product Owner facilitate the transformation of customer and business problems into solutions and for translating solutions into succinct, effective documentation. To be successful in this role, you will have a thorough understanding of business vision and context whilst being passionate about customer innovation. You will possess a solid grasp of analytics, be comfortable with establishing and generating reports, defining improvements to features and processes, assisting decision-makers in gathering information to make decisions, support quality assurance-testing for solutions and effectively communicate how features and processes work. This role will work collaboratively with Digital and Technology teams, operational areas including Airports and Contact Centres and external vendors to step change how we can better empower our customers through a flight disruption. You’ll have – 3+ years’ experience as a Digital Business Analyst 1+ year experience in, and a passion for Agile ways of working Strong understanding and use of modern digital frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, process mapping, flow charting, continuous improvement, test automation and others Proven track record in communicating requirements both verbally and through user stories, with logical and clear acceptance criteria, that are easily understood by developers, testers, and stakeholders Can solve, and lead the solving of, strategic problems of high complexity Proven ability to meet goals and deadlines with an excellent attention to detail Able to work with a high degree of autonomy and is proactive with initiative and a bias for yes Robust stakeholder engagement and management skills (day-to-day interpersonal, structured workshops, etc.) Well-rounded digital, application, infrastructure, mobile, UI and UX knowledge Process driven mindset, with the ability to drive change with complex processes and systems Able to understand legal, regulatory, and corporate stipulations and evaluate risk and articulate using technical and business language Why Qantas? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. Be a part of something special and play your part in the Qantas story – get in touch today. Applications close on the 6th of February Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship. #J-18808-Ljbffr