Digital Experience Architect

Job Description

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported 2023 global revenues of €22.5 billion. Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want. Let us talk about the team: Our Insights and Data team helps our clients make better business decisions by transforming an ocean of data into streams of insight. Our clients are among Australia's top-performing companies, and they choose to partner with Capgemini for a very good reason - our exceptional people. Due to continued growth within Capgemini's Insights & Data practice, we intend to recruit a BI Engineer with relevant consulting and communication skills. If you are already working in a consultancy role, or have excellent client-facing skills gained within large organizations, we would like to discuss our consultant opportunities with you. Let us talk about the roles and responsibilities: Capgemini is hiring a Digital Experience Architect with extensive expertise in surveys, feedback, digital transformation , and NPS uplift to drive customer-centric solutions across multiple channels. If you're passionate about architecting transformative digital experiences and have the right skills, we want to hear from you! Key Responsibilities: Lead the implementation and management of surveys and feedback systems (e.g., Qualtrics , and others) to gather customer insights. Collaborate on strategies to enhance NPS through digital channels. Develop and deliver roadmaps , transformation plans , and target state solutions . Address challenges in customer interactions (episodic, interaction surveys) across web, chat, mobile , and other touchpoints. Utilize Decision Engines , Tag Management , Analytics , Customer Data Platforms (CDPs) , and more to enhance the customer experience. Drive initiatives around Microservices , APIs , Mini-Apps , and Event-Driven Architecture to create scalable solutions. Work on capability models and the value chain for survey capabilities within the enterprise. Oversee the integration of customer data with core systems and data repositories . Provide excellent communication and lead stakeholder management across teams and clients. Required Skills & Qualifications: Deep expertise in Qualtrics or similar platforms. Proven experience in digital channels and driving NPS uplift . Strong ability to define roadmaps , transformations , and solutions at the enterprise level. Expertise in delivering solutions for interaction and episodic surveys across multiple platforms (web, mobile, chat, etc.). Proficiency in Decision Engines , Tag Management , Analytics , and Customer Data Platforms (CDPs). Hands-on experience with Microservices , APIs , Mini-Apps , and Event-Driven Architecture . Strong background in enterprise architecture and developing capability models . Solid experience with customer data sourcing and integration with core systems . Exceptional communication and the ability to engage with multiple stakeholders effectively. About Capgemini: At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want. Our people are the key to making this vision a reality, which is why we have been recognized by the Australian Workplace Equality Index as LGTBQ+ ‘Employer of the Year’ and ‘Inclusion of Trans and Gender Diverse Employees’ for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belonging, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone. We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. It is why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040. Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications, and boundless development opportunities. You’ll be encouraged to gain at least 40 hours of training each year. For over 50 years our values and ethics have been at the heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute 12 years in a row. Our Commitment to Diversity & Inclusion: Don’t meet every single requirement for this role? Studies have shown women and people from diverse minority backgrounds are less likely to apply to jobs unless they meet every single requirement. At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply and tell us what you can bring to the role. We understand for some people, a standard hiring process can come with challenges. If you are living with a disability, are gender diverse or neurodivergent and we can provide support with access requirements or by adjusting our hiring process, please get in touch with us at Information Security and Compliance: Capgemini Australia has developed and managed process-orientated Management Systems compliant with ISO9001, ISO27001, and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices and contractual, statutory, and regulatory requirements. #J-18808-Ljbffr