Digital Web Specialist

Job Description

Job Description - Digital Web Specialist (250000AG) Job Number: 250000AG About the role At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more. We’re seeking a Digital Web Specialist to maintain high-quality digital experiences that enhance RACQ’s product communication and member experience. You will provide expertise in content management, digital governance, and optimisation across website channels to ensure content is relevant, valuable, and aligned with RACQ’s standards and tone of voice. Improve and optimise web journeys on RACQ’s websites to ensure they remain relevant and valuable to members. Collaborate with content authors and stakeholders across RACQ to improve content quality and drive a better member experience. Manage the output and quality standards of RACQ’s digital journeys, including landing pages, key product pages, and personalised content. Conduct content audits and reporting. Optimise digital channels and content experience. Ensure web content meets editorial, quality, usability, and accessibility standards, and work with the optimisation team to implement SEO strategies. Assist in creating and directing RACQ’s digital content strategy while collaborating with cross-functional teams across the business. About you Digital design, e-commerce or related field or equivalent experience. Relevant experience in digital content creation and management. Can simplify complex ideas into visually engaging webpages. Can manage multiple projects in a fast-paced environment while maintaining attention to detail. Strong knowledge of SEO, web usability, best practices in digital channels. Proficient in Figma and building web prototypes. Proficient in HTML/CSS, web accessibility, web content management, and digital production. Why join RACQ? It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development. By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction of home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions. RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance. At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly for people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying. What we offer you: Financial benefits and discounts on a range of banking, assistance and insurance products. Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest. A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave. Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as annual flu vaccinations, corporate health insurance offers and free and confidential Employee Assistance Program (EAP). Invest in your development with in-house development programs and access to an extensive digital learning platform. Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or a criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team. #J-18808-Ljbffr