Director, Delivery

Job Description

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! WHAT YOU’LL DO The Director, Delivery is responsible for overseeing and leading teams to deliver project(s) for clients, and manages schedules, financials, and project change requests to ensure successful and on-time project delivery. The Director, Delivery identifies and addresses potential issues and risks that may impact project deliverables and serves as the point of escalation for project related activities, and is the escalation point for the Customer. The Director may be expected to work across multiple complex projects simultaneously. Lead and manage the enterprise systems and integrations team, fostering a culture of excellence and continuous improvement. Responsible for overseeing and leading teams to deliver project(s) for clients Responsible for meeting specific revenue targets within the Services organization Oversee the day-to-day project activities and deliverables, including managing schedules, financials, and project change requests to ensure successful and on-time project delivery Makes personnel and staffing decisions on behalf of the practice Assumes people management responsibilities including, but not limited to, the management of direct reports, writing and conducting annual performance reviews, managing underperformance, and serving as a hiring manager Identifies and develops trusted adviser relationships with project and program stakeholders, sponsors, and university stakeholders Identifies and addresses potential issues and risks that may impact project deliverables Serves as the point of escalation for project related activities and for the Customer Reports to Services leadership on project results, metrics, test and deployment management activities Manages project scope and changes Manages the engagement contract and Statement of Work Sets and continually manages project and program expectations while delegating and managing deliverables with team members and stakeholders Develops and delivers progress reports, proposals, requirements documentation, and presentations to various audiences, including project team, sponsors, CIO, and key stakeholders Contributes IP back to Delivery practice Mentors project team members May work across multiple complex projects simultaneously Perform other related duties and activities as required WHAT YOU’VE DONE QUALIFICATIONS/REQUIREMENTS Education and Work Experience: Bachelor’s degree required Project Management Professional (PMP) certification is a plus Minimum of 12 years’ professional experience implementing P&C insurance software applications Experience managing the performance of others Experience in successfully leading projects and programs to on-time, on-schedule, and within budget Experience leading, motivating, and managing various project team sizes, including internal and external resources, while holding team accountable for performance Specialized Knowledge, Skills, and/or Abilities: Demonstrated experience managing a client Demonstrated experience working both independently and in a team-oriented, collaborative environment Excellent leadership, communication (written, verbal and presentation), and interpersonal skills Superior skills in Microsoft applications including Word, PowerPoint, Excel, and Outlook Exceptional organizational skills Team-building skills with technical and non-technical staff Flexible with proven ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities Other Requirements: Travel: 0-10% Work Authorization: Legally authorized to work in the country of the job location WHAT WE STAND FOR Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: #J-18808-Ljbffr