Director Engagement & Concierge

Job Description

Together we shape thriving communities, public spaces, places and economies. An exciting senior executive opportunity to lead planning concierge and stakeholder engagement function for planning initiatives and projects across NSW. Ongoing/Permanent full-time role available Sydney location encouraged with hybrid working supported TRP from $210K to $234K including superannuation, commensurate with experience What’s in it for me? Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support . We offer flexibility in work arrangements , diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed. The role The Director Engagement & Concierge leads strategic engagement and concierge services with the development industry, community housing providers, Aboriginal land managers, advocacy groups and other stakeholders to create seamless, customer-focused experiences on behalf of the Planning Group. By building strong relationships with stakeholders, you will champion change and system efficiency by identifying project and system-wide interventions. Your team will be at the forefront of delivering high-quality customer service, helping to resolve complex planning issues to enable stakeholders to progress projects. You will be responsible for ensuring senior executives and government are advised on emerging stakeholder issues and trends, as well as working across the department to provide outcomes-focused solutions. The challenge lies in balancing diverse stakeholder needs while maintaining efficiency and responsiveness in a fast-paced environment. You’ll need to navigate complex situations, manage competing priorities, and drive continuous improvements to enhance service delivery and engagement outcomes. What you will bring to the role Significant knowledge of the workings of government and in-depth knowledge and experience working with applicable legislation and regulations. Capable of driving outcomes while effectively involving stakeholders throughout the process, fostering collaboration and buy-in. Significant experience managing significant change and large and complex resources to achieve key organisational objectives. Significant experience in mobilising discrete projects, programs and initiatives. Proven leadership qualities, including the ability to motivate and inspire others to achieve shared goals. What is an essential requirement: Tertiary qualifications in planning, economics, geography or related and/or equivalent relevant experience. About us The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we create vibrant, productive spaces and precincts; manage lands, assets and property effectively; and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments. Join us If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. Applications close on Tuesday 25 February 2025 at 11:55pm. Should you require further information about the role, please contact Matthew Dwyer, Talent Acquisition Partner via . A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. If we can make adjustments to our recruitment/interview process to better enable you to shine, contact the Diversity and Inclusion Team on . If you are an Aboriginal or Torres Strait Islander, check out our Aboriginal guide to applying for a role. #J-18808-Ljbffr