Director Strata & Property Mediation, Compliance and Investigations

Job Description

Director Strata & Property Mediation, Compliance and Investigations Make a meaningful impact in the property sector and contribute to a culture of fairness, compliance, and continuous improvement. Ongoing Opportunity in Fair Trading NSW Offices are located in Haymarket, Parramatta, and Gosford, with applications welcomed from candidates across NSW. On-site attendance will be required based on the role's specific needs. About the Role In this role, you will lead the delivery of customer-focused mediation services and oversee compliance and enforcement outcomes across the property sector. Your strategic leadership will ensure the effective investigation of breaches and the implementation of robust regulatory frameworks that uphold community safety and improve industry performance. This role offers the opportunity to shape the property sector's regulatory landscape, fostering innovation, collaboration, and continuous improvement in line with government priorities. You will work closely with divisional and government stakeholders, including the Strata and Property Services Commissioner, the Rental Commissioner, and key regulatory bodies. This role will oversee a diverse team of specialists, driving high-performance outcomes across mediation, compliance, and investigations. Role Responsibilities Develop and implement strategic regulatory programs that meet community expectations and enhance industry compliance across strata, real estate, and property services sectors. Drive collaborative relationships with key stakeholders, including divisional leaders, industry representatives, and law enforcement agencies, to enhance regulatory effectiveness. Oversee professional conduct and regulatory initiatives, such as repairs and maintenance in strata and fair trading regulatory programs, fostering improved practices across the sector. Champion innovative change management initiatives to uplift operational efficiency, embedding a customer-centric approach in all processes. Does this Sound Like You? We are seeking an experienced leader with a passion for driving regulatory excellence and fostering collaboration. To be successful in this role, you will bring: Proven experience in compliance and regulatory environments with a focus on investigations and enforcement activities. Strong leadership capabilities, demonstrated through leading teams of significant size through complex change and driving operational excellence. Advanced stakeholder engagement skills, with the ability to influence senior leaders, industry representatives, and regulatory entities to achieve shared objectives. Strategic thinking and problem-solving expertise, with a track record of implementing innovative regulatory solutions that align with organizational and government priorities. Exceptional communication skills, with the ability to articulate complex issues clearly and build confidence with internal and external audiences. We can’t wait to meet you! Your application should include an up-to-date CV and a Cover Letter which clearly details your relevant skills and experience for this position. Please attach the Cover Letter to the same document as your Resume/CV. Closing Date: Friday 14 March 2025 at 9.59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. #J-18808-Ljbffr