Director of Software Engineering - Customer

Job Description

Director of Software Engineering - Customer 16 hours ago Be among the first 25 applicants Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it. Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eCommerce companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop. Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story. The Opportunity We are searching for a Director of Engineering to lead the technical evolution of our high-traffic e-commerce platform, spanning web and mobile experiences. This role demands a unique combination of strategic leadership and a genuine love for engineering. You'll be responsible for defining and executing the technical roadmap, nurturing a talented team, and, when needed, rolling up your sleeves to contribute directly through POC development or hands-on problem-solving. Your passion for technology will be the driving force behind our platform's scalability, performance, and continuous innovation. What You’ll Be Doing Strategic & Technical Leadership: Develop and execute the engineering roadmap, aligning with business objectives and product strategies for our e-commerce platform (web and mobile) Own and deeply understand the platform's architecture and technology stack, ensuring its scalability, performance, and security Drive technical excellence through code reviews, architecture decisions, and adherence to best practices Proactively manage technical debt and ensure scalable, maintainable code Lead the implementation of cutting-edge technologies, including AI-assisted e-commerce solutions Stay abreast of the latest industry trends and technologies, applying them to enhance the platform Team Leadership & Collaboration: Lead a hybrid team of 20 engineers (frontend, backend, QA) across Australia, New Zealand, and the Philippines, fostering a culture of collaboration and high performance Provide mentorship and guidance to engineering team members, fostering their professional growth and development Collaborate closely with Product Management, UX/UI, and other stakeholders to translate business requirements into technical solutions Ensure seamless integration of new features and enhancements Foster strong communication and collaboration between engineering and cross-functional teams Implement and maintain Agile methodologies Platform Operations & Excellence: Ensure the platform's performance, scalability, and security Implement rigorous testing processes and observability metrics to maintain high standards of quality Optimise the platform for high traffic and performance Ensure the security and integrity of customer data Champion digital best practices across website, mobile app, email, content management, and asset management Your Ideal Skills & Experience Proven experience in delivering high-performance, high-traffic websites and mobile applications in the consumer space Experience in a startup or high-growth environment, demonstrating adaptability and a 'wear many hats' mentality Full-stack development experience with a broad range of technologies, including backend services, web applications, mobile apps, and CI/CD tools Strong understanding of digital consumer tools and platforms (website, email, CMS, AMS) Extensive knowledge of cloud architecture (AWS or Google Cloud) Proven experience leading and managing teams of 10+ engineers Experience leading remote engineering teams Proficiency in JavaScript, TypeScript, and Java Experience with Agile methodologies Experience with CommerceTools or other composable architectures would be beneficial Familiarity with AI code generation tools such as Cursor would be beneficial Our Ideal Candidate will have the above and... A strong engineering mindset, with a passion for problem-solving A genuine love for engineering, with a desire to occasionally contribute directly through POC development or hands-on problem-solving Ability to bring out the best in a team and encourage them to improve and innovate. Not just a manager but a leader and mentor Empathy and the ability to lead by example, understanding the challenges faced by team members Strong curiosity for technology, a willingness to experiment and innovate, and embraces AI rather than being an AI skeptic Is 'digital' - they know the importance of the full suite of consumer tools and platforms like website, email, content management and asset management Role location We believe that building connections and collaborating as Pet Circlers is super important. So this role is based in Sydney with a hybrid arrangement of 3 days per week in our pet friendly offices (your pet might love coming to the office even more than you). This could change in line with business requirements. Why Join? We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you’re committed to help shape an entire industry - it’s pretty exciting stuff. Here’s what we stand for: We’re better together We operate with humble hearts and hungry minds Pets matter; so pets and pet parents always have a seat at our table We’re instinctively curious. Always Belong at Pet Circle Our unique perspectives and expertise is our superpower - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day. Seniority level Director Employment type Full-time Job function Engineering and Information Technology Industries Retail #J-18808-Ljbffr