Driver Training Program Manager

Job Description

At Amazon, we're working to be the most customer-centric company on earth. Our Delivery Services Learning & Development team seeks a Driver Training Program Manager to lead large-scale training initiatives for Amazon Logistics. This role combines strategic leadership with hands-on operational engagement, working directly with delivery station teams to drive excellence in our Last Mile operations. The Driver Training Program Manager will be a key member of our training development team, influencing senior leadership across multiple organizations while maintaining close connection to daily operations. Success in this role requires a strategic mindset paired with practical problem-solving abilities. We need an experienced self-starter who excels at program leadership, communication, and analytics. You'll work with global cross-functional teams to solve complex challenges and create innovative training solutions that drive engagement. This position demands sound business judgment, long-term strategic vision, and the ability to deliver results in our fast-paced environment. Key job responsibilities Serve as the owner and manager of the lifecycle of Program/Product-wide initiatives, supporting the scale of the Driver Training & Program pillar. Operate through influence as a force-multiplier to deliver products and programs via implementation resources in the L&D team and other key stakeholder teams. Define business and product strategy, handling complex product development and business management scenarios that require high judgement decisions for maximum return on investment. Invent new (and drive continuous improvement for) mechanisms that enable impact at scale, including processes, tools, procedures, and inspection points. Effectively establish, prioritize and negotiate resources to unblock teams, increase the speed of delivery and manage critical escalations. Make high judgement trade-off decisions (time vs. effort vs. features) between short-term and long-term needs when delivering results. Leverage data to establish vision, goals, tenets, roadmap, decision narratives, status updates, and key performance indicators for senior leadership. Consult with internal support functions and use tech to identify and develop efficiencies in the appropriate monitoring and evaluation tools to quantify and track the impact of initiatives. Display emotional and cultural intelligence when communicating across borders and disciplines with diverse needs. Travel up to 25%. Minimum Qualifications 2+ years of program or project management experience. Experience using data and metrics to determine and drive improvements. Experience owning program strategy, end to end delivery, and communicating results to senior leadership. Experience in business process improvement, Lean/Six Sigma a strong plus. Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr