E-Commerce Operations Coordinator

Job Description

E-Commerce Operations Coordinator page is loaded E-Commerce Operations Coordinator Apply remote type Hybrid locations AUS - Sydney (Recorded Music) time type Full time posted on Posted 2 Days Ago time left to apply End Date: April 4, 2025 (27 days left to apply) job requisition id R-024927 E-Commerce Operations Coordinator Job Description: At Warner Music Australasia, we’re more than just a record label - we’re a community of passionate music lovers. We recognise that every artist and label partner is unique, just like every music fan. Our fearless, creative team is dedicated to excellence, supporting international stars and our diverse local roster, who we proudly call family. Job Title: E-Commerce Operations Coordinator Reports To: Head of Digital Operations & E-Commerce Department: Ecommerce Location: Sydney, Australia A little bit about our team: At Warner Music Group, our E-Commerce and Digital team is dedicated to driving our online retail operations, ensuring that everything from product setup to customer service runs smoothly. You’ll work closely with internal teams, including Operations, Marketing, and Finance, ensuring that our e-commerce environment remains efficient, customer-centric, and aligned with our broader digital strategies. Your role: As the E-Commerce Operations Coordinator, you'll be at the heart of keeping our online store running seamlessly. From setting up products, managing stock, and liaising with suppliers, to handling reporting and customer inquiries, this role requires an eye for detail and a passion for e-commerce. Here you’ll get to: You will manage product setups and maintain product data to ensure accurate listings on our store. You will handle inventory tracking and liaise with suppliers to ensure stock levels are maintained. You will update the e-commerce schedule and release sheets, keeping everyone in the loop. You will handle sales reporting and track performance across multiple platforms. You will manage orders with international partners and ensure timely deliveries to meet release dates. You will process invoice and quote administration and ensure accuracy in reporting. You will support the coordination of digital campaigns and store promotions. You will monitor and respond to customer complaints and inquiries promptly. About you: You have exceptional attention to detail, ensuring everything runs smoothly. You are process-oriented, methodical, and structured in your approach to work. You enjoy solving problems and finding solutions to ensure the best possible workflow. You are passionate about the e-commerce space and creating exceptional customer experiences. You have the ability to communicate effectively with a diverse range of people, both internally and externally. You thrive in a busy environment and can manage priorities effectively. We’d love it if you also had: You have experience working with label copy and are comfortable managing product data. Familiarity with Google Workspaces and e-commerce platforms. Thanks for your interest in working for WMG. We love it here, and think you will, too. #J-18808-Ljbffr