EOI - ICT Principal Business Analyst

Job Description

Expression of Interest - ICT Principal Business Analyst Clerk Grade 11/12 ($145,378 - $168,130 + super) Full-Time Temporary to 30 June 2026 Sydney location with hybrid working This role sits in the GovConnect ICT Shared Services division of the Department of Customer Service. It is responsible for the technical discovery, solutioning, and documentation of customer and business requirements, including projects and initiatives. Key responsibilities: Investigate problems, analyse options, and provide recommendations for new and existing services, new initiatives, strategies, and products to improve compliance, effectiveness, and address risks. Review and propose business improvements and contribute to the development, facilitation, coordination, and communication of initiatives and strategies to ensure organisational consistency and adoption of best practices. Leading technical discovery workshops. Documenting ICT requirements and solutions to a Business Design Brief or Client Presentation format. Supporting project managers and engagement leads on upcoming project and BAU requests. Analysis and reporting on collected systems information. Working with SAP providers to determine interdependencies with ICT requirements. Work with vendors and internal DCS ICT and other divisions to build the solution. Service Design and Transition support for onboarding into ICT Enterprise offerings. Machinery of Government ICT business analysis and requirements gathering. Create complex internal process and engagement documents. To be successful in this role you will: Be of technical mindset and hold the capability to solution ICT pathways for client projects and requests. Enjoy liaising with clients and documenting client requirements. Have strong analytical and problem-solving skills: You can effectively analyse information, identify key issues, and develop solutions. Have solid understanding of Okta, AD, and 0365 environments. ICT Shared Service Infrastructure knowledge. Knowledge of Teams, SharePoint, Azure IaaS/PaaS, Sailpoint, Okta, and general web-based authentication. Understanding of AWS and Azure Cloud environments. What we need from you: To apply for this role please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and your relevant skills. Further Information: Salary Grade 11/12, with the base salary for this role starting at $145,378 base plus superannuation. Click Here to access the Role Description. For enquiries relating to recruitment please contact Bec Conquest via Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday 14th March 2025 @ 10am Careers at Department of Customer Service: A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace: The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), please contact or 02 9494 8351. For more information, please visit: Information on some of the different types of disabilities. Information on adjustments available for the recruitment process. #J-18808-Ljbffr