ERP Support and Analyst

Job Description

The career you're looking for starts here. Find the role that will give you challenges and opportunities. If you are one of our employees who is interested in a job advertised on this website, then we encourage you to find out more and apply here. At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”. Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems, and deliver results. Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations. This role is part of the ERP Business Systems and Group Finance team who service our customers with direct Support, Training, and implementations of Projects and process improvements and application management solutions. This role will benefit those who have a financial background who like to take on new challenges to service customers in business, who possess great communication and service skills and are equipped with problem-solving skills using ERP and systems. Responsibilities: A good portion of the role will be spent working on projects and improvements to improve user and business experiences, which may require gathering, scoping, designing, documenting, solving, and mapping solutions as needed. Collaborate with implementations and project execution and ensuring best practices and standardizations are achieved. A first point of contact on Support functions with a centralized helpdesk to cover a global zone using helpdesk tools, including emails, phone, and walk-ins. Using communication skills to train users, scheduling and upkeep of training material including documentation, online training, and e-learning packages for the application portfolio. Provide expert level of sound business and technical support internally and externally, which may require troubleshooting, reproducing, resolving report authoring, or optimizing process review and improvement utilizing your financial strengths to assist the business departments. Administer user access controls and access reviews. Manage vendor issues that are escalated to vendors. Adhoc work on other Group Projects as needed. Perform other duties as required. Follow internal and best practice controls to uphold audit practices. Travel as required. Prioritize the needs of each request, by operation and users, in conjunction with day-to-day tasks and project deadlines to ensure end-user efficiency. Qualifications: Tertiary Qualifications, Financial and Supply Chain Qualifications preferred. 2-3 years Pronto preferred experience in Supporting Business Roles would be advantageous. Proven Business Acumen knowledge, training, and Service Helpdesk experience. MS Office Suite, Helpdesk utilities, Reporting tools. Experience: Experience with ERP Systems, Pronto preferred or other ERP applications. Well-developed skills in: Business systems and business knowledge; problem-solving and analytical skills; communication, negotiating, and interpersonal skills. Ability to prioritize and control workload arising from a broad user base. Ability to work constructively in a team environment. Strong customer focus and commitment to the provision of quality services. Personal Characteristics: Team player. If you are already a First Quantum employee and have access to the First Quantum network, log into First Quantum MINE > Careers to apply internally for this opportunity. If you are an employee without network access, contact your Site Recruiter. #J-18808-Ljbffr